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Alert Settings

Updated today

Because SugarPixel is a secondary display, all alerts are optional and fully customizable.

Use the Enable toggle to turn alerts on or off. Adjust sliders to set alert thresholds and snooze times. For precise control, all blood glucose sliders include + / − buttons to adjust values by 1 mg/dL (0.1 mmol/L).

Available Alerts

  • Low Alert

    Triggers when blood glucose is less than or equal to your set value.

  • High Alert

    Triggers when blood glucose is greater than or equal to your set value.

  • No Data Alert

    Triggers when SugarPixel has not received a new glucose reading within the selected number of minutes.

Snoozing Basics

SugarPixel uses a single top button for snoozing.

  • Press the button once while an alert is active to snooze it

  • Each alert can have its own snooze duration

  • If the condition still exists after the snooze period, the alert will trigger again

Test Alert Button

Each alert includes a Test button to verify alert behavior.

  • Tests audio, vibration, visual, and ascending alerts

  • Tests automatically stop after a few seconds

  • Tests respect Quiet Hours and current Snoozes

    • If you don’t hear the test, verify time zone, quiet hour settings, and currently snoozed alerts (under Remote Snooze menu)

  • Ascending alert tests compress each “minute” into a few seconds

❗ We strongly recommend testing alerts weekly to confirm audio and vibration hardware are functioning properly.

Ascending Alerts

When Ascending Alerts are enabled:

  • Audio and vibration are forced on

  • Other alert options are fixed (except audio type)

  • Alerts increase in intensity each minute until snoozed:

  1. Vibration only

  2. Vibration + low audio

  3. Vibration + medium audio

  4. Vibration + high audio

⚠️ The vibration puck must be plugged in when using Ascending Alerts, or you will miss the first vibration-only stage.

When Ascending Alerts are disabled, audio and vibration can be configured independently.

Audio Alerts

Audio Type

Repeated alerts can cause habituation, where the brain becomes less responsive over time — especially during sleep.

  • Random (recommended):

    Uses randomly generated tones, durations, and vibration patterns so each alert feels different.

  • Standard:

    Uses a consistent alert sound.

We strongly recommend Random to reduce the risk of sleeping through alerts.

Volume

SugarPixel does not have a physical volume control. Volume is set only in the app.

During setup:

  • Test low, medium, and high volume levels individually with the Test Alert button

  • Choose the level that best meets your needs

Vibration Alerts

The vibration puck is designed for:

  • Deaf or hard-of-hearing users

  • Heavy sleepers

  • Situations where audio alerts are undesirable

To use vibration alerts, plug the puck into the back of SugarPixel and enable the Vibration option.

💡 If you prefer vibration-only alerts, Ascending Alerts are strongly recommended.

This provides a safety fallback by adding audio if vibration does not activate (for example, if the puck is unplugged).

⚠️ To maintain warranty coverage on the vibration puck, Quiet Hours must be enabled to prevent extended vibration when alerts are not being snoozed.

Visual Alerts

When enabled, visual alerts flash the display between:

  • Your normal screen

  • An inverted screen showing the color-coded glucose value

Auto Snooze

Auto Snooze automatically applies the snooze function after an alert has been active for a set amount of time.

This is useful if:

  • You forget to disable alerts

  • You are away from SugarPixel when an alert triggers

Next: Time Settings

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