> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I contact support?

Support requests are sent from your SugarPixel, not by email or chat. This sends us your device settings so we can find the issue quickly.

<Steps>
  <Step title="SugarPixel+">
    Tap **≡ → Contact Support** on the device.
  </Step>

  <Step title="SugarPixel Mini and Classic">
    Connect to your SugarPixel in the mobile app, then tap the **Contact Support** button at the top of the green **Help** popup.
  </Step>
</Steps>

### Tips for a faster answer <Badge color="blue">Classic</Badge> <Badge color="orange">Mini</Badge>

* Turn off **Conceal Passwords** at the bottom of the form so we can test your CGM login.
* Send it while the issue is showing on the screen.
* Don't tap **Clear CGM** before sending — the form would arrive with blank CGM details.
* Send it from the SugarPixel that has the issue.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.