# CustomTypeOne Help ## Home - [Get Started with your SugarPixel](https://support.customtypeone.com/index.md) ## User Manuals ### SugarPixel+ - [SugarPixel+ User Manual](https://support.customtypeone.com/sugarpixel-plus/index.md) - [Setup My SugarPixel+](https://support.customtypeone.com/sugarpixel-plus/setup.md) - [WiFi](https://support.customtypeone.com/sugarpixel-plus/wifi.md) - [Global Alert Settings](https://support.customtypeone.com/sugarpixel-plus/global-alert-settings.md) - [Display & Themes](https://support.customtypeone.com/sugarpixel-plus/display-and-themes.md) - [Snoozer](https://support.customtypeone.com/sugarpixel-plus/snoozer.md) - [General Settings](https://support.customtypeone.com/sugarpixel-plus/general-settings.md): WiFi, accessibility, preferences, and system #### Users, CGMs, and Alerts - [Users, CGMs, and Alerts](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/index.md) - [Users](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/users.md): Add, edit, and manage users — go to ≡ → Users - [User Alerts](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/user-alerts.md): Per-user Low, High, and No Data alert settings — go to ≡ → Users → [User Name] → User Alerts ##### CGM & Pumps - [CGM & Pumps](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/index.md): Connect each user's CGM data source — go to ≡ → Users → [User Name] → CGM/Pump - [Dexcom](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/dexcom.md): Connect using your Dexcom username and Clarity account - [Libre LinkUp](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/libre-linkup.md): Connect using a LibreLinkUp follower account - [Gluroo](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/gluroo.md): Connect using your Gluroo Global Connect URL and token - [Nightscout](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/nightscout.md): Connect directly to your Nightscout site URL - [Twiist](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/twiist.md): Connect using your Insiight username and password - [Dexcom Stelo](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/stelo.md): Unofficial — requires a third-party bridge app to Nightscout or Gluroo - [CamAPS](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/camaps.md): Unofficial — requires xDrip+ on Android to upload via Nightscout or Gluroo - [MiniMed](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/minimed.md): Unofficial — upload CareLink data via xDrip+ or Guardian Monitor - [Eversense](https://support.customtypeone.com/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps/eversense.md): Unofficial — requires an Eversense uploader app and Nightscout or Gluroo #### Troubleshooting - [Troubleshooting](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/index.md): Fixes for common SugarPixel+ issues. - [No Glucose Data Showing](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/no-glucose-data.md): SugarPixel+ is connected but not displaying readings - [Display Stuck on “Starting Up”](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/stuck-on-starting-up.md): SugarPixel+ shows Starting Up after CGM setup and never changes - [Dexcom: CGM Login Error](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/dexcom-login-error.md): SugarPixel+ cannot log in to your Dexcom account - [Dexcom: No Data or Hourglass Icon](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/dexcom-no-data.md): SugarPixel+ connected to Dexcom but no readings are downloading - [Dexcom: Still No Data? Send These Screenshots](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/dexcom-send-screenshots.md): Screenshots that help support diagnose Dexcom no-data issues - [Libre LinkUp: No Data or Hourglass Icon](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/libre-no-data.md): SugarPixel+ connected to LibreLinkUp but no readings are downloading - [Libre LinkUp: SugarPixel+ Displays “Accept Libre Terms”](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/libre-accept-terms.md): SugarPixel+ is prompting you to accept LibreLinkUp license terms - [Libre LinkUp: Still No Data? Send These Screenshots](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/libre-send-screenshots.md): Screenshots that help support diagnose LibreLinkUp no-data issues - [WiFi Not Connecting](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/wifi-not-connecting.md): SugarPixel+ won't connect to your network - [Network Selected but Won’t Connect](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/network-wont-connect.md): The network is in the list but SugarPixel+ won’t join it - [Network Not Appearing in the List](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/network-not-in-list.md): Your WiFi network is missing from the scan - [Enterprise Credentials Rejected](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/enterprise-credentials-rejected.md): School or work WiFi won’t accept your login — including device registration - [Captive Portal Sign-In Won’t Load](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/captive-portal-wont-load.md): The hotel or café sign-in page doesn’t appear - [Alerts Not Firing](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/alerts-not-firing.md): Alerts aren't sounding even when glucose is out of range - [Wireless Alert Adapter Not Working](https://support.customtypeone.com/sugarpixel-plus/troubleshooting/alert-adapter-not-working.md): The adapter light is off or it isn't responding to alerts ### SugarPixel Mini & Classic - [SugarPixel Mini/Classic User Manual](https://support.customtypeone.com/sugarpixel-mini-classic/index.md) - [Setup My SugarPixel Mini/Classic](https://support.customtypeone.com/sugarpixel-mini-classic/setup.md) - [Mobile App Setup](https://support.customtypeone.com/sugarpixel-mini-classic/mobile-app-setup.md) - [WiFi and Bluetooth](https://support.customtypeone.com/sugarpixel-mini-classic/wifi-and-bluetooth.md) - [Alert Settings](https://support.customtypeone.com/sugarpixel-mini-classic/alert-settings.md) - [Time Settings](https://support.customtypeone.com/sugarpixel-mini-classic/time-settings.md) - [Display Reference](https://support.customtypeone.com/sugarpixel-mini-classic/display-reference.md) - [Remote Snooze](https://support.customtypeone.com/sugarpixel-mini-classic/remote-snooze.md) - [Firmware Update](https://support.customtypeone.com/sugarpixel-mini-classic/firmware-update.md) - [Factory Reset](https://support.customtypeone.com/sugarpixel-mini-classic/factory-reset.md) - [Repair Videos (Classic)](https://support.customtypeone.com/sugarpixel-mini-classic/repair-videos.md) #### CGM Connection - [CGM Connection](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/index.md) - [Dexcom](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/dexcom.md): Connect using your Dexcom username and Clarity account - [Libre LinkUp](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/libre-linkup.md): Connect using a LibreLinkUp follower account - [Gluroo](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/gluroo.md): Connect using your Gluroo Global Connect URL and token - [Nightscout](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/nightscout.md): Connect directly to your Nightscout site URL - [Twiist](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/twiist.md): Unofficial — connect via Gluroo using Twiist pump integration - [Libre FGM (Manual Scan)](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/libre-fgm.md): Manual scan flash glucose monitor — limited functionality - [Dexcom Stelo](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/stelo.md): Unofficial — requires a third-party bridge app to Nightscout or Gluroo - [CamAPS](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/camaps.md): Unofficial — requires xDrip+ on Android to upload via Nightscout or Gluroo - [MiniMed](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/minimed.md): Unofficial — upload CareLink data via xDrip+ or Guardian Monitor - [Eversense](https://support.customtypeone.com/sugarpixel-mini-classic/cgm-connection/eversense.md): Unofficial — requires an Eversense uploader app and Nightscout or Gluroo #### Display Options - [Display Options](https://support.customtypeone.com/sugarpixel-mini-classic/display-options/index.md) - [SugarPixel Classic Display Options](https://support.customtypeone.com/sugarpixel-mini-classic/display-options/classic.md) - [SugarPixel Mini Display Options](https://support.customtypeone.com/sugarpixel-mini-classic/display-options/mini.md) #### Troubleshooting - [Troubleshooting](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/index.md): Fixes for common SugarPixel Mini and Classic issues. - [WiFi Error Messages](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/wifi-error-messages.md): SugarPixel Mini/Classic shows a WiFi error on screen — common causes and fixes - [WiFi in Green](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/wifi-in-green.md): Connected to WiFi but can't reach the internet — a reboot usually resolves it - [Firewall Issue](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/firewall-issue.md): WiFi connected but no internet access — common causes and fixes by scenario - [Delayed Readings on Mesh Networks or WiFi Extenders](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/delayed-readings-mesh-networks.md): Follower app shows readings but SugarPixel Mini/Classic is delayed — usually a mesh network issue - [App Will Not Connect (Bluetooth)](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/app-will-not-connect.md): Step-by-step fixes when the app can't find or pair with your SugarPixel Mini/Classic - [Asked to Pair Every Time](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/asked-to-pair-every-time.md): Your phone asks for the pairing code every time you connect - [SugarPixel Mini/Classic Not Shown in the App](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/sugarpixel-not-shown-in-app.md): Device isn't appearing in the app — common causes and how to fix each one - [Dexcom: CGM Login Error](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/dexcom-login-error.md): SugarPixel Mini/Classic cannot log in to your Dexcom account - [Dexcom: No Data or Hourglass Icon](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/dexcom-no-data.md): SugarPixel Mini/Classic connected to Dexcom but no readings are downloading - [Dexcom: Still No Data? Send These Screenshots](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/dexcom-send-screenshots.md): Screenshots that help support diagnose Dexcom no-data issues - [Libre LinkUp: No Data or Hourglass Icon](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/libre-no-data.md): SugarPixel Mini/Classic connected to LibreLinkUp but no readings are downloading - [Libre LinkUp: SugarPixel Mini/Classic Displays “Accept Libre Terms”](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/libre-accept-terms.md): SugarPixel Mini/Classic is prompting you to accept LibreLinkUp license terms - [Libre LinkUp: Still No Data? Send These Screenshots](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/libre-send-screenshots.md): Screenshots that help support diagnose LibreLinkUp no-data issues - [Update Did Not Start or Complete](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/update-did-not-start.md): Firmware update stalled or didn't install — steps to retry successfully - [Manual SD Card Update (Classic)](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/manual-sd-card-update.md): SugarPixel Classic only — for devices purchased before September 2022 or when an OTA update won't install - [Re-Running the Hardware Test](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/re-run-hardware-test.md): Run the display, speaker, and vibration puck test again ### External Alert Devices - [External Alert Devices](https://support.customtypeone.com/external-alert-devices/index.md) - [Setup My Wireless Alert Adapter (SugarPixel+/Mini)](https://support.customtypeone.com/external-alert-devices/alert-adapter-setup.md) - [Setup My Sidekick (SugarPixel Classic)](https://support.customtypeone.com/external-alert-devices/sidekick-setup.md) #### Reference: External Device Links - [Reference: External Device Links](https://support.customtypeone.com/external-alert-devices/external-device-links/index.md) - [Americas](https://support.customtypeone.com/external-alert-devices/external-device-links/americas.md): USA, Canada, Mexico, Brazil - [Europe](https://support.customtypeone.com/external-alert-devices/external-device-links/europe.md): France, Germany, Italy, Netherlands, Poland, Spain, Sweden, UK - [Middle East](https://support.customtypeone.com/external-alert-devices/external-device-links/middle-east.md): UAE, Turkey - [Asia Pacific](https://support.customtypeone.com/external-alert-devices/external-device-links/asia-pacific.md): Australia, Japan, Singapore, India #### Reference: DIY USB Examples - [Reference: DIY USB Examples](https://support.customtypeone.com/external-alert-devices/diy-usb-examples.md) - [Apple HomeKit Integration](https://support.customtypeone.com/external-alert-devices/diy-integrations/homekit.md) - [Google Home Integration](https://support.customtypeone.com/external-alert-devices/diy-integrations/google-home.md) - [Home Assistant Integration](https://support.customtypeone.com/external-alert-devices/diy-integrations/home-assistant.md) - [Relays](https://support.customtypeone.com/external-alert-devices/diy-integrations/relays.md) - [Motors](https://support.customtypeone.com/external-alert-devices/diy-integrations/motors.md) - [Solenoids](https://support.customtypeone.com/external-alert-devices/diy-integrations/solenoids.md) - [Internet Services](https://support.customtypeone.com/external-alert-devices/diy-integrations/internet-services.md) - [Servo-controlled Mechanisms](https://support.customtypeone.com/external-alert-devices/diy-integrations/servo-mechanisms.md) - [Home Automation (IR, RF)](https://support.customtypeone.com/external-alert-devices/diy-integrations/home-automation-ir-rf.md) - [LCD/OLED Displays](https://support.customtypeone.com/external-alert-devices/diy-integrations/lcd-oled-displays.md) - [Sirens](https://support.customtypeone.com/external-alert-devices/diy-integrations/sirens.md) - [Cameras](https://support.customtypeone.com/external-alert-devices/diy-integrations/cameras.md) - [Phone Calls/Texts](https://support.customtypeone.com/external-alert-devices/diy-integrations/phone-calls-texts.md) ## FAQ - [FAQ](https://support.customtypeone.com/faq/index.md) - [How big is SugarPixel?](https://support.customtypeone.com/faq/how-big-is-sugarpixel.md) - [Do you offer phone support?](https://support.customtypeone.com/faq/phone-support.md) - [Does SugarPixel display in mmol?](https://support.customtypeone.com/faq/mmol.md) - [What is your return/refund policy?](https://support.customtypeone.com/faq/return-policy.md) - [What is the SugarPixel warranty?](https://support.customtypeone.com/faq/warranty.md) - [Do you have discount codes for SugarPixel?](https://support.customtypeone.com/faq/discount-codes.md) - [What countries is SugarPixel available in?](https://support.customtypeone.com/faq/countries.md) ## Release Notes - [Release Notes](https://support.customtypeone.com/release-notes/index.md) - [SugarPixel+ Release Notes](https://support.customtypeone.com/release-notes/sugarpixel-plus.md) - [SugarPixel Mini Release Notes](https://support.customtypeone.com/release-notes/sugarpixel-mini.md) - [SugarPixel Classic Release Notes](https://support.customtypeone.com/release-notes/sugarpixel-classic.md) - [SugarPixel Hub App Release Notes](https://support.customtypeone.com/release-notes/hub-app.md) ## OpenAPI Specs - [openapi](/api-reference/openapi.json) ## Optional - [CustomTypeOne Website](https://www.customtypeone.com) > The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages. ## Indexes - [Spanish (1 page)](https://support.customtypeone.com/_llms/es.md): Documentation for Spanish. - [Italian (1 page)](https://support.customtypeone.com/_llms/it.md): Documentation for Italian. - [German (1 page)](https://support.customtypeone.com/_llms/de.md): Documentation for German. - [French (1 page)](https://support.customtypeone.com/_llms/fr.md): Documentation for French. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.