> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alert Types

Alert Types set **how** SugarPixel Mini/Classic gets your attention when an alert goes off. Open your SugarPixel's settings and tap **Alert Types** (or use the **Alert types** step of the setup wizard, shown when at least one [alert](https://support.customtypeone.com/sugarpixel-mini-classic/alerts.md) is on).

**Every way of alerting is optional.** Audio, vibration (Classic vibration puck / Sidekick, Mini Wireless Alert Adapter / bed shaker) and visual alerts can each be turned on or off — for example, vibration only with sound off.

At the bottom of **Alert Types**, tap **Test alert** to play a short test alert using your settings. Tests respect Quiet Hours and active snoozes — if nothing happens, check your [time zone](https://support.customtypeone.com/sugarpixel-mini-classic/prefs.md#time-zone), [Quiet Hours](https://support.customtypeone.com/sugarpixel-mini-classic/quiet-hours.md) and active snoozes ([Snoozer](https://support.customtypeone.com/sugarpixel-mini-classic/snoozer.md)).

> [!CAUTION]
>
> **Test your alerts weekly** to confirm audio and vibration hardware are working.

> [!WARNING]
>
> **Enable Quiet Hours** for times when nobody is near SugarPixel Mini/Classic to snooze it. Alerts that keep running unsnoozed wear out the vibration puck and bed shaker motors, and Quiet Hours are required to keep their warranty coverage. The app reminds you the first time you turn on vibration or pair a Wireless Alert Adapter. See [Quiet Hours](https://support.customtypeone.com/sugarpixel-mini-classic/quiet-hours.md).

> [accordion] Ascending Alerts
>
> Escalates audio and vibration intensity each minute until snoozed
>
> Turns on audio and vibration automatically and escalates each minute until snoozed: (1) vibration only → (2) vibration + low audio → (3) vibration + medium audio → (4) vibration + high audio.
>
> * Classic The first minute uses the vibration puck and/or Sidekick.
> * Mini The first minute uses the Wireless Alert Adapter.
>
> While **Ascending alerts** is on, the **Audio** and vibration switches can't be changed. Turn it off to set audio and vibration separately.
>
> > [!WARNING]
> >
> > The vibration puck Classic **must be plugged in**, or the Wireless Alert Adapter Mini **must be paired**, when using Ascending Alerts, or you will miss the first vibration-only minute.

> [accordion] Audio Alerts
>
> Choose between random or standard tones, and set your preferred volume
>
> Turn on **Audio**, then choose the **Audio type** and **Volume**.
>
> Repeated identical alerts can be tuned out over time, especially during sleep. **Random (recommended)** uses randomly generated tones each time; **Standard** uses a consistent sound.
>
> **Volume** (**Low**, **Medium** or **High**) is set in the app only — SugarPixel Mini/Classic has no physical volume control. Use **Test alert** to compare levels.

> [accordion] Vibration / External Alerts
>
> Physical alert devices — vibration puck and Wireless Alert Adapter / Bed Shaker
>
> ### Vibration Puck / Sidekick Classic
>
> Plug the puck into the back of SugarPixel Classic and turn on **Vibration / Sidekick**. Ideal for deaf or hard-of-hearing users, heavy sleepers, or any situation where audio isn't appropriate.
>
> If you have a **Sidekick**, tap the **Sidekick user manual** chip or see the [Sidekick setup guide](https://support.customtypeone.com/external-alert-devices/sidekick-setup.md).
>
> ### Wireless Alert Adapter / Bed Shaker Mini
>
> The Wireless Alert Adapter is a Bluetooth accessory that delivers physical alerts — such as bed shaking — when an alert fires. Unboxing and plugging in the adapter is covered in [Setup My Wireless Alert Adapter](https://support.customtypeone.com/external-alert-devices/alert-adapter-setup.md).
>
> > [!NOTE]
> >
> > Place your SugarPixel Mini and Wireless Alert Adapter in their intended locations before pairing to ensure sufficient Bluetooth signal.
>
> To pair, open **Alert Types** and find the **Wireless Alert Adapter** card. SugarPixel Mini looks for nearby adapters and lists each one with a **Pair** button. Tap **Pair**, then enter the **6-digit code** printed on the bottom of the Wireless Alert Adapter (not the bed shaker) and tap **Pair** again. If the adapter was paired to another SugarPixel, tap **Use This SugarPixel**.
>
> When it's paired, the card shows **Paired · Connected**.
>
> > [!WARNING]
> >
> > Confirm your adapter is listed as **SugarPixelAlert-XXXX**. If no adapters are found, make sure it's powered on and near SugarPixel Mini, then tap **Scan again**.
>
> > [!CAUTION]
> >
> > Use **Test alert** at the bottom of **Alert Types** to confirm your adapter is working.
>
> ### Additional Wireless Alert Adapter Information
>
> The light on the Wireless Alert Adapter glows **blue** when connected, **green** when powered on but not connected, **green** when an alert is active, and **orange** when Guardian Mode is active. To reset the adapter for use with a different device, tap **Unpair adapter**.
>
> **Guardian Mode —** When enabled, if the Wireless Alert Adapter loses its connection to SugarPixel Mini for more than 30 minutes, the bed shaker will vibrate on its own every 30 minutes for up to 3 hours. This is designed to alert you if the connection is lost unexpectedly. Guardian Mode can only be changed while the adapter is connected.
>
> > [!WARNING]
> >
> > If you prefer vibration-only alerts, **Ascending Alerts are strongly recommended** — audio will still play if the puck or adapter stops working. To maintain warranty coverage, **Quiet Hours must be enabled** to prevent extended vibration when alerts aren't being snoozed.

> [accordion] Visual Alerts
>
> Flashes the display between your normal screen and an inverted view
>
> When **Visual** is on, the display flashes between your normal screen and an inverted color-coded view of your glucose value.

> [accordion] Auto Snooze
>
> Automatically snoozes an active alert after a set period of time
>
> **Auto‑snooze** stops every alert on its own after the time you set (5–30 minutes) if nobody snoozes it — useful if you're away from SugarPixel Mini/Classic or forgot to turn alerts off.

### Troubleshooting

> [card] [Not Alerting When Expected](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/not-alerting-when-expected.md)

> [card] [Wireless Alert Adapter Not Working](https://support.customtypeone.com/sugarpixel-mini-classic/troubleshooting/alert-adapter-not-working.md)


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