> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile App Setup

SugarPixel Mini/Classic is configured using the **SugarPixel Hub** app ([iPhone](https://www.customtypeone.com/SugarPixeliPhone) / [Android](https://play.google.com/store/apps/details)). It connects to SugarPixel Mini/Classic via **Bluetooth** for setup only — once configured, SugarPixel Mini/Classic runs completely independently.

<Steps>
  <Step title="Install the app and review the basics">
    Download and install the app, allow **all permissions** including notifications (required for firmware update alerts), then read the following before connecting:

    * **The app does not connect to your CGM** and does not need to be on the same phone as your CGM app.
    * **Multiple phones** can configure the same SugarPixel Mini/Classic. One phone can also manage **multiple SugarPixels** — each appears as a separate device and is configured independently.
    * **All settings are saved on the SugarPixel Mini/Classic**, not in the app.
    * **The app is not meant to stay connected.** Always tap **Disconnect** in the app menu when you finish making changes. Leaving it connected can interfere with WiFi downloads and may require a reboot to reconnect.

    <Warning>
      **Do not connect using your phone's system Bluetooth settings.** Always connect from within the SugarPixel Hub app.
    </Warning>
  </Step>

  <Step title="Connect to your SugarPixel Mini/Classic">
    When the app opens, it automatically scans for nearby SugarPixels. Your device will appear in a list — each SugarPixel Mini/Classic has a unique name (for example: **SugarPixel-2A28**).

    <Check>
      **Tap directly on your SugarPixel Mini/Classic's name in the list** to begin configuration.
    </Check>

    <Frame>
      <img src="https://mintcdn.com/customtypeone/4ZWsSUAXzaCvyZth/images/sugarpixel-mini-classic/support-app-connect-select.png?fit=max&auto=format&n=4ZWsSUAXzaCvyZth&q=85&s=a547a47da7718638d37b3b20f47b7019" alt="Tap the SugarPixel Mini/Classic name in the list to connect" width="380" data-path="images/sugarpixel-mini-classic/support-app-connect-select.png" />
    </Frame>

    If no devices appear, tap **Scan Again**. If your SugarPixel Mini/Classic still doesn't show up, move closer to the device, unplug and replug it to reboot, then scan again. If the scan shows **"Stopped"**, make sure Bluetooth is enabled and all app permissions are allowed.

    Still having trouble? See **Troubleshooting** below.
  </Step>

  <Step title="Enter the pairing code">
    The first time you connect from a new phone, your phone will show a **Bluetooth pairing prompt** asking for a PIN code.

    At the same moment, your SugarPixel Mini/Classic's **physical screen** will display a unique **6-digit code**. Type that exact code into your phone's prompt.

    <Frame>
      <img src="https://mintcdn.com/customtypeone/4ZWsSUAXzaCvyZth/images/sugarpixel-mini-classic/support-app-pairing-code.png?fit=max&auto=format&n=4ZWsSUAXzaCvyZth&q=85&s=f2d3c9d2cc00bbbc79b4963da1463450" alt="6-digit pairing code shown on SugarPixel Mini/Classic display" width="380" data-path="images/sugarpixel-mini-classic/support-app-pairing-code.png" />
    </Frame>

    <Frame>
      <img src="https://mintcdn.com/customtypeone/4ZWsSUAXzaCvyZth/images/sugarpixel-mini-classic/support-app-pairing-dialog.png?fit=max&auto=format&n=4ZWsSUAXzaCvyZth&q=85&s=0424ba1c9986e97102603a6ac3b557de" alt="Bluetooth pairing prompt on phone" width="380" data-path="images/sugarpixel-mini-classic/support-app-pairing-dialog.png" />
    </Frame>

    <Warning>
      **Do not enter example codes** suggested by your phone (such as 0000 or 1234). The code must be the exact 6-digit number shown on the SugarPixel Mini/Classic screen — it is unique every time you pair a new phone.
    </Warning>
  </Step>
</Steps>

### Troubleshooting

<Columns cols={2}>
  <Card title="App Will Not Connect (Bluetooth)" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/app-will-not-connect" horizontal />

  <Card title="Asked to Pair Every Time" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/asked-to-pair-every-time" horizontal />

  <Card title="SugarPixel Mini/Classic Not Shown in the App" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/sugarpixel-not-shown-in-app" horizontal />
</Columns>


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