> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setup My SugarPixel Mini/Classic

<div className="cc card-fern">
  <Accordion title="Getting Help" icon="life-ring" description="How to reach support if you get stuck">
    Check the **Help** section in the app first — it links directly to the manual, troubleshooting, and support. If you still need help, connect to your SugarPixel Mini/Classic and tap the **Contact Support** button in the help popup on any screen.

    For accurate support, please contact us directly. Third-party advice from Facebook groups or forums is often incorrect. We don't offer phone support, but aim for fast, accurate written responses.
  </Accordion>
</div>

<div className="cc card-tangerine">
  <Accordion title="What's in the Box" icon="box-open" description="Check your Classic or Mini box contents before continuing">
    ### What's in the Box <Badge color="blue">Classic</Badge>

    Some items may be wrapped in bubble wrap:

    * SugarPixel Classic
    * Round vibration puck
    * USB wall charger
    * USB power cable

    Missing something? Email [support@customtypeone.com](mailto:support@customtypeone.com) before continuing.

    ### What's in the Box <Badge color="orange">Mini</Badge>

    Some items may be wrapped in bubble wrap:

    * SugarPixel Mini
    * USB wall charger
    * USB power cable

    If you also ordered a **Bed Shaker**, it arrives in a separate box containing:

    * Wireless Alert Adapter
    * Bed shaker
    * Power cable
    * USB power brick

    Missing something? Email [support@customtypeone.com](mailto:support@customtypeone.com) before continuing.
  </Accordion>
</div>

<div className="cc card-sky">
  <Accordion title="Plug In" icon="plug" description="How to connect your cables and external alert devices">
    <Danger>
      **Important:** Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
    </Danger>

    * Remove the red warning sticker from the back (if present).
    * Connect using the **supplied cable and USB wall charger only**. If your country's outlet doesn't match, use a wall outlet plug adapter — not a third-party charger.
    * <Badge color="blue">Classic</Badge> Plug the **vibration puck** (small round disc with a headphone-style plug) into the back of SugarPixel Classic.
    * <Badge color="orange">Mini</Badge> If you ordered the **Bed Shaker**, plug the alert adapter into the wall charger and into power, then plug the bed shaker into the alert adapter.
  </Accordion>
</div>

<div className="cc card-bluebell">
  <Accordion title="Hardware Test" icon="vial" description="Verify the display, speaker, and vibration puck are working">
    If the display shows **"Run Hardware Test"** on startup, press and hold the snooze button until the screen shows **"Testing"**, then release. The test checks the display and speaker. <Badge color="blue">Classic</Badge> Also tests the vibration puck.

    SugarPixel Mini/Classic reboots automatically. When you see <Badge color="blue">Classic</Badge> **"Add WiFi in App"** or <Badge color="orange">Mini</Badge> **"Connect App to Setup WiFi"**, you're ready to continue.

    ### Troubleshooting

    <Columns cols={2}>
      <Card title="Re-Running the Hardware Test" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/re-run-hardware-test" horizontal />
    </Columns>
  </Accordion>
</div>


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