> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for common SugarPixel Mini and Classic issues.

## WiFi

<Columns cols={1}>
  <Card title="WiFi Error Messages" icon="wifi" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/wifi-error-messages">
    SugarPixel Mini/Classic shows a WiFi error on screen — common causes and fixes
  </Card>

  <Card title="WiFi in Green" icon="wifi" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/wifi-in-green">
    Connected to WiFi but can't reach the internet — a reboot usually resolves it
  </Card>

  <Card title="Firewall Issue" icon="shield-halved" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/firewall-issue">
    WiFi connected but no internet access — common causes and fixes by scenario
  </Card>

  <Card title="Delayed Readings on Mesh Networks or WiFi Extenders" icon="network-wired" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/delayed-readings-mesh-networks">
    Follower app shows readings but SugarPixel Mini/Classic is delayed — usually a mesh network issue
  </Card>
</Columns>

## App and Bluetooth

<Columns cols={1}>
  <Card title="App Will Not Connect (Bluetooth)" icon="bluetooth" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/app-will-not-connect">
    Step-by-step fixes when the app can't find or pair with your SugarPixel Mini/Classic
  </Card>

  <Card title="Asked to Pair Every Time" icon="bluetooth" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/asked-to-pair-every-time">
    Your phone asks for the pairing code every time you connect
  </Card>

  <Card title="SugarPixel Mini/Classic Not Shown in the App" icon="mobile-screen" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/sugarpixel-not-shown-in-app">
    Device isn't appearing in the app — common causes and how to fix each one
  </Card>
</Columns>

## CGM Connection

<Columns cols={1}>
  <Card title="Dexcom: CGM Login Error" icon="droplet" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/dexcom-login-error">
    SugarPixel Mini/Classic cannot log in to your Dexcom account
  </Card>

  <Card title="Dexcom: No Data or Hourglass Icon" icon="droplet" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/dexcom-no-data">
    SugarPixel Mini/Classic connected to Dexcom but no readings are downloading
  </Card>

  <Card title="Dexcom: Still No Data? Send These Screenshots" icon="camera" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/dexcom-send-screenshots">
    Screenshots that help support diagnose Dexcom no-data issues
  </Card>

  <Card title="Libre LinkUp: No Data or Hourglass Icon" icon="droplet" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/libre-no-data">
    SugarPixel Mini/Classic connected to LibreLinkUp but no readings are downloading
  </Card>

  <Card title="Libre LinkUp: SugarPixel Mini/Classic Displays “Accept Libre Terms”" icon="file-signature" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/libre-accept-terms">
    SugarPixel Mini/Classic is prompting you to accept LibreLinkUp license terms
  </Card>

  <Card title="Libre LinkUp: Still No Data? Send These Screenshots" icon="camera" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/libre-send-screenshots">
    Screenshots that help support diagnose LibreLinkUp no-data issues
  </Card>
</Columns>

## Hardware and Firmware

<Columns cols={1}>
  <Card title="Re-Running the Hardware Test" icon="vial" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/re-run-hardware-test">
    Run the display, speaker, and vibration puck test again
  </Card>

  <Card title="Update Did Not Start or Complete" icon="rotate" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/update-did-not-start">
    Firmware update stalled or didn't install — steps to retry successfully
  </Card>

  <Card title="Manual SD Card Update (Classic)" icon="sd-card" color="#D97706" href="/sugarpixel-mini-classic/troubleshooting/manual-sd-card-update">
    SugarPixel Classic only — for devices purchased before September 2022 or when an OTA update won't install
  </Card>
</Columns>


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