> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Libre LinkUp: No Data or Hourglass Icon

> SugarPixel Mini/Classic connected to LibreLinkUp but no readings are downloading

<Info>
  **Start here:** make sure the SugarPixel app is up to date in the App Store or Play Store, and that your SugarPixel Mini/Classic has the latest firmware installed. See [Firmware Update](/sugarpixel-mini-classic/firmware-update).
</Info>

* **Entered your main Libre login instead of LibreLinkUp** — these are separate accounts. SugarPixel Mini/Classic uses the email address of the LibreLinkUp follower account, not the main Libre app login.
* **Same email on both accounts** — if your Libre and LibreLinkUp accounts share an email, create a new LibreLinkUp follower account with a different address. Gmail users can use the + alias trick — e.g. **[myemail+sugarpixel@gmail.com](mailto:myemail+sugarpixel@gmail.com)** delivers to the same inbox.
* **Special characters in the password** — avoid + , ' " in your LibreLinkUp password.
* **Third-party apps connected to LibreLinkUp** — other apps connected to the same account can cause lockouts. Creating a dedicated LibreLinkUp account just for SugarPixel Mini/Classic often resolves this.
* **LibreLinkUp app has no readings** — if your LibreLinkUp follower app isn't showing current readings, SugarPixel Mini/Classic won't either. Resolve the upstream issue first; SugarPixel Mini/Classic will update within 15 minutes once readings appear.
* **Recently changed phones, reinstalled the app, or switched CGM apps** — you may have logged in with a different account or forgotten to re-add a follower connection. Redo steps 1–2 carefully.

Tap **Clear CGM** in SugarPixel Mini/Classic, re-do steps 1–2 carefully, then try again.


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