> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual SD Card Update (Classic)

> SugarPixel Classic only — for devices purchased before September 2022 or when an OTA update won't install

<Info>
  <Badge color="blue">Classic</Badge> SugarPixel Mini doesn't have an SD card slot — this page applies to SugarPixel Classic only.
</Info>

Only follow these steps if:

1. Your SugarPixel Classic was purchased **before September 2022** and has never been updated to the mobile app–compatible version, **or**
2. A WiFi issue is preventing the over-the-air update from installing (First try: reboot phone, reboot SugarPixel Classic, disable phone WiFi, and retry the update in the app.)

If you are unsure whether this applies to you, contact support before proceeding.

### What You'll Need

* A micro SD card
* A computer or phone that can access the SD card

If needed, use a USB SD card reader compatible with your device.

<Info>
  Prefer not to do this manually? You can order a [**preloaded SD card**](https://customtypeone.com/products/sugarpixel-sd-card) that installs automatically when inserted and powered on.
</Info>

### Manual Update Steps

1. **Prepare SugarPixel Classic and SD card**

2. Unplug SugarPixel Classic.

3. Remove the SD card from the back (if previously installed).

4. Insert the SD card into your computer.

5. **Prepare the update file**

6. Download the latest version from the [**SugarPixel Release Notes**](/release-notes/sugarpixel-classic) page.

7. Unzip the download. You should have a file named **update.bin**.

8. Copy **update.bin** to the SD card (not inside a folder).

9. Eject the SD card.

<Warning>
  **Important:** Do not rename the file. It must be named exactly **update.bin**.
</Warning>

1. **Install the Update**

2. Reinsert the SD card fully into SugarPixel Classic (metal contacts facing down).

3. Plug SugarPixel Classic back into power.

### What Should Happen

* After the boot animation, the screen should display **"UPDATE"**
* When complete, you will see a success or failure message
* SugarPixel Classic will restart automatically

If you do **not** see "UPDATE":

* Format the SD card using FAT, FAT16, or FAT32
* Repeat the steps above

After a successful update, the screen will display: **"Add WiFi"**

If the screen says **"CONFIG"**, the update did not install correctly.


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