> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Does My Screen Mean?

> On-screen messages on SugarPixel Mini/Classic and what to do about each one

Find the message your SugarPixel Mini/Classic is showing to see what it means and what to do. <Badge color="blue">Classic</Badge> messages scroll across the screen in capital letters.

Each title shows the SugarPixel Classic message first, then the SugarPixel Mini message.

## WiFi

<div className="cc card-sky">
  <Accordion title="WiFi / Connecting to WiFi..." icon="wifi" description="SugarPixel Mini/Classic is connecting to your WiFi network">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#007DFF" }}>(((</span> <span style={{ color: "#FFFFFF" }}>WiFi</span> <span style={{ color: "#007DFF" }}>)))</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#2B4BFF" }}>Connecting to WiFi...</span></span></div>
    </div>

    SugarPixel Mini/Classic is connecting to your WiFi network. No action is needed. <Badge color="blue">Classic</Badge> The blue lines animate outward.
  </Accordion>
</div>

<div className="cc card-lime">
  <Accordion title="ADD WIFI / Connect App to Setup WiFi" icon="wifi" description="No WiFi name or password has been entered">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>ADD WIFI</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>Connect App to Setup WiFi</span></span></div>
    </div>

    No WiFi name, password, or both have been entered.

    * **First-time setup:** follow [Setup](/sugarpixel-mini-classic/setup) through all the setup steps.
    * **Previously working:** the WiFi details were removed or a factory reset was done. Repeat the [WiFi setup](/sugarpixel-mini-classic/wifi-and-bluetooth).
  </Accordion>
</div>

<div className="cc card-rose">
  <Accordion title="CHECK WIFI / Wrong WiFi Password / WiFi Network Not Found / WiFi Connection Failed" icon="wifi" description="SugarPixel Mini/Classic can't connect to your WiFi">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>CHECK WIFI</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>Wrong WiFi Password. See User Manual</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>WiFi Network Not Found. See User Manual</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>WiFi Connection Failed. See User Manual</span></span></div>
    </div>

    <Badge color="blue">Classic</Badge> shows one message for every WiFi failure. <Badge color="orange">Mini</Badge> shows the reason.

    See [WiFi Error Messages](/sugarpixel-mini-classic/troubleshooting/wifi-error-messages).
  </Accordion>
</div>

<div className="cc card-fern">
  <Accordion title="WiFi in green / Connecting to WiFi in green" icon="wifi" description="Shown in green while SugarPixel Mini/Classic reaches the internet">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#7DFF00" }}><span style={{ color: "#7DFF00" }}>(((</span> WiFi <span style={{ color: "#7DFF00" }}>)))</span></span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#00FF00" }}>Connecting to WiFi</span></span></div>
    </div>

    SugarPixel Mini/Classic has connected to your WiFi network and is connecting to the internet. This normally takes a few seconds. If it stays on this screen, see [WiFi in Green](/sugarpixel-mini-classic/troubleshooting/wifi-in-green).
  </Accordion>
</div>

<div className="cc card-bluebell">
  <Accordion title="FIREWALL ISSUE / Failed to sync network time" icon="shield-halved" description="Connected to WiFi but the network is blocking the connection">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>FIREWALL ISSUE. SEE USER MANUAL</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFF00" }}>Failed to sync network time.</span><br /><span style={{ color: "#FFFF00" }}>Reboot to try again.</span></span></div>
    </div>

    SugarPixel Mini/Classic is connected to WiFi but couldn't sync the time over the internet — usually because the network blocks it. See [Firewall Issue](/sugarpixel-mini-classic/troubleshooting/firewall-issue).
  </Accordion>
</div>

## CGM and Readings

<div className="cc card-tangerine">
  <Accordion title="ADD CGM / Add CGM Login" icon="droplet" description="The CGM connection isn't fully set up">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>ADD CGM</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>Add CGM Login</span></span></div>
    </div>

    The CGM connection is missing, or only part of it was entered, such as a username without a password. Repeat the [CGM Connection](/sugarpixel-mini-classic/cgm-connection) setup steps for your CGM.
  </Accordion>
</div>

<div className="cc card-orchid">
  <Accordion title="DOWNLD / Downloading Readings..." icon="cloud-arrow-down" description="Downloading readings after connecting">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FF7D00" }}>D</span><span style={{ color: "#FFFF00" }}>O</span><span style={{ color: "#7DFF00" }}>W</span><span style={{ color: "#00FF00" }}>N</span><span style={{ color: "#00FF7D" }}>L</span><span style={{ color: "#00FFFF" }}>D</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#00FF00" }}>Downloading Readings...</span></span></div>
    </div>

    SugarPixel Mini/Classic is downloading readings from your CGM account. This can take a few minutes after first connecting.
  </Accordion>
</div>

<div className="cc card-aqua">
  <Accordion title="CGM LOGIN ERROR / CGM Login Error" icon="right-to-bracket" description="SugarPixel Mini/Classic couldn't log in to your CGM account">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>CGM LOGIN ERROR</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>CGM Login Error. See User Manual</span></span></div>
    </div>

    First, open **Firmware Update** in the app and install any available update. Then:

    * **Dexcom:** see [Dexcom: CGM Login Error](/sugarpixel-mini-classic/troubleshooting/dexcom-login-error).
    * **Libre:** log in to the LinkUp app again with the same account, then repeat the [Libre LinkUp setup](/sugarpixel-mini-classic/cgm-connection/libre-linkup).
  </Accordion>
</div>

<div className="cc card-lavender">
  <Accordion title="ACCEPT LIBRE TERMS / Linkup App Terms Must Be Accepted" icon="file-signature" description="LibreLinkUp needs you to accept new terms">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>ACCEPT LIBRE TERMS</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>Linkup App Terms Must Be Accepted</span></span></div>
    </div>

    See [Libre LinkUp: Accept Libre Terms](/sugarpixel-mini-classic/troubleshooting/libre-accept-terms).
  </Accordion>
</div>

<div className="cc card-flamingo">
  <Accordion title="NODATA / Old Reading / No Readings In Account" icon="hourglass-half" description="No new readings have been downloaded for a while">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><Icon icon="hourglass-half" color="#969696" size={16} /> <span style={{ color: "#007DFF" }}>NODATA</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#007DFF" }}>Old Reading</span><br /><span className="screen-small"><span style={{ color: "#969696" }}>12 min ago</span></span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#007DFF" }}>No Readings In Account</span></span></div>
    </div>

    SugarPixel Mini/Classic hasn't been able to download a new reading for a while. <Badge color="blue">Classic</Badge> When following two users, only that user's side shows the hourglass. <Badge color="orange">Mini</Badge> shows **Old Reading** with how long ago the last reading arrived, or **No Readings In Account** if the account you entered has never had readings synced to it.

    * **Dexcom:** see [Dexcom: No Data or Hourglass Icon](/sugarpixel-mini-classic/troubleshooting/dexcom-no-data).
    * **Libre:** see [Libre LinkUp: No Data or Hourglass Icon](/sugarpixel-mini-classic/troubleshooting/libre-no-data).
    * **Follower app has current readings:** see [Readings Delayed or Not Updating](/sugarpixel-mini-classic/troubleshooting/delayed-readings-mesh-networks).
  </Accordion>
</div>

<div className="cc card-sky">
  <Accordion title="Reading shown in blue" icon="clock" description="The reading is older than your set time">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#007DFF" }}>123</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#007DFF" }}>123</span></span></div>
    </div>

    The latest reading is older than the number of minutes set in **Display Options**. Check that your follower app has current readings.

    * **Follower app has no new readings either:** see [Dexcom: No Data](/sugarpixel-mini-classic/troubleshooting/dexcom-no-data) or [Libre LinkUp: No Data](/sugarpixel-mini-classic/troubleshooting/libre-no-data).
    * **Follower app has current readings:** see [Readings Delayed or Not Updating](/sugarpixel-mini-classic/troubleshooting/delayed-readings-mesh-networks).
  </Accordion>
</div>

<div className="cc card-lime">
  <Accordion title="“- -” instead of the delta" icon="minus" description="The last two readings are more than 30 minutes apart">
    The change from the prior reading isn't shown because the last two readings are more than 30 minutes apart, for example after a sensor change. See [Display Reference](/sugarpixel-mini-classic/display-reference).
  </Accordion>
</div>

## Device

<div className="cc card-rose">
  <Accordion title="Dots only" icon="moon" description="Night Display Mode is on — Classic">
    <Badge color="blue">Classic</Badge> Night Display Mode is on. Long-press the snooze button to show your normal display for a moment. See [Night Display Mode](/sugarpixel-mini-classic/display-options/classic#night-display-mode).
  </Accordion>
</div>

<div className="cc card-fern">
  <Accordion title="UPDATE / Update Started" icon="rotate" description="A firmware update is installing">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>UPDATE</span></span></div>
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#00FF00" }}>SUCCESS</span></span></div>
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FF0000" }}>FAIL</span></span></div>
    </div>

    <div className="screen-row">
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>Update Started</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#00FF00" }}>Update Success</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FF0000" }}>Update Fail</span></span></div>
    </div>

    A firmware update is installing. This takes a few minutes, then the screen shows success or failure and SugarPixel Mini/Classic restarts. If an update fails, try again.

    If the update screen shows for more than 10 minutes, see [Update Did Not Start or Complete](/sugarpixel-mini-classic/troubleshooting/update-did-not-start).
  </Accordion>
</div>

<div className="cc card-aqua">
  <Accordion title="Creating backup. Do not unplug!" icon="floppy-disk" description="Mini is saving a backup copy of its firmware">
    <div className="screen-row">
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span className="screen-small"><span style={{ color: "#FFFFFF" }}>Creating backup. Do not unplug!</span></span></span></div>
    </div>

    <Badge color="orange">Mini</Badge> This shows in small text in the bottom-left corner while SugarPixel Mini saves a backup copy of its firmware. Leave it plugged in until the message goes away.
  </Accordion>
</div>

<div className="cc card-bluebell">
  <Accordion title="RUN HARDWARE TEST" icon="vial" description="The hardware test needs to be run">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>RUN HARDWARE TEST</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>RUN HARDWARE TEST</span></span></div>
    </div>

    Long-press the snooze button and release it when the screen shows **Testing**. See [Re-Running the Hardware Test](/sugarpixel-mini-classic/troubleshooting/re-run-hardware-test).
  </Accordion>
</div>

<div className="cc card-lavender">
  <Accordion title="Pairing code" icon="bluetooth" description="A 6-digit code while pairing with the app">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>123456</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>123456</span></span></div>
    </div>

    Enter the 6-digit code shown on SugarPixel Mini/Classic when the app asks for it. See [App Will Not Connect](/sugarpixel-mini-classic/troubleshooting/app-will-not-connect).
  </Accordion>
</div>

<div className="cc card-tangerine">
  <Accordion title="RESET:5 / Reset in 5 seconds" icon="arrow-rotate-left" description="The reset button is being held">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FF0000" }}>RESET:5</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FF0000" }}>Reset in 5 seconds</span></span></div>
    </div>

    The reset button is being held. Release it before the countdown ends to cancel. When the countdown finishes, all settings are cleared. See [Factory Reset](/sugarpixel-mini-classic/factory-reset).
  </Accordion>
</div>

<div className="cc card-flamingo">
  <Accordion title="BUTTON PRESS ERROR CONTACT SUPPORT" icon="circle-exclamation" description="The snooze button has been held down for a long time">
    <div className="screen-row">
      <div className="screen screen-classic"><span className="screen-label">Classic</span><span><span style={{ color: "#FFFFFF" }}>BUTTON PRESS ERROR CONTACT SUPPORT</span></span></div>
      <div className="screen screen-mini"><span className="screen-label">Mini</span><span><span style={{ color: "#FFFFFF" }}>BUTTON PRESS ERROR CONTACT SUPPORT</span></span></div>
    </div>

    The snooze button has been pressed for several minutes and may be stuck. [Contact support](/faq/contact-support).
  </Accordion>
</div>


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