> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WiFi Error Messages

> SugarPixel Mini/Classic shows a WiFi error on screen — common causes and fixes

Your SugarPixel Mini/Classic will display an error when WiFi setup fails. <Badge color="blue">Classic</Badge> shows **"Check WiFi"**. <Badge color="orange">Mini</Badge> shows a specific message: **"Wrong WiFi Password"**, **"WiFi Network Not Found"**, or **"WiFi Connection Failed"**. The steps below apply to all models.

1. **Start here: restart everything**

2. Restart your WiFi router and wait 5 minutes

3. Unplug SugarPixel Mini/Classic and plug it back in

If you use a **mesh network or WiFi extenders**, restart all nodes as well. If the issue continues, repeat up to three times.

1. **Check your password carefully**
   * Passwords are **case-sensitive** — watch for auto-capitalization
   * No extra spaces at the start or end
   * Watch for look-alikes: O (oh) vs 0 (zero), l (el) vs 1 (one)
2. **Network not found or not in the list**

If your network didn't appear in the app's list and you typed the name manually, the network may be 5 GHz only — SugarPixel Mini/Classic requires 2.4 GHz. Log in to your router settings and confirm that **2.4 GHz is enabled**. If your router combines both bands under a single name, you may need to split them or use the Guest Network step below.

1. **Still not connecting? Use a Guest Network**

If the basics are correct, the issue is usually a router compatibility conflict — common with dual-band (2.4/5 GHz combined) networks, mesh routers, or WiFi extenders. The most reliable fix is to connect SugarPixel Mini/Classic to a dedicated **Guest Network**.

1. Log in to your router's settings (via its mobile app or the web address printed on the router)
2. Find **Guest Network** under WiFi settings and enable it
3. If available, set it to **2.4 GHz only**
4. Give it a simple name and password (letters and numbers only)
5. In the SugarPixel app, connect to the new network


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