> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Global Alert Settings

<div className="wizard-only">
  ## Now that your users are set up, let’s configure your alerts.

  <Check>
    If you ordered the Wireless Alert Adapter with Bed Shaker, you will set it up in Step 1 below.
  </Check>
</div>

<div className="cc card-rose">
  <Accordion title="Global Alert Settings" icon="bell">
    Global alert settings control how SugarPixel+ delivers alerts — sound, visual, vibration, and light. These settings apply across all users.

    To configure, go to **≡ → Global Alert Settings**.

    ### Audio

    Choose from 4 alert tones — each uses a different tonal range with randomized sounds to help prevent habituation. Use the volume slider (or **+** / **−**) to set alert volume.

    #### Ascending Alerts

    When enabled, audio gradually increases in intensity over 5 minutes. A paired Wireless Alert Adapter activates immediately when the alert fires.

    ***

    ### Wireless Alert Adapter / Bed Shaker

    The Wireless Alert Adapter is a Bluetooth accessory that delivers physical alerts — such as bed shaking — when an alert fires.

    Unboxing and plugging in the adapter is covered in [Setup My Wireless Alert Adapter](/external-alert-devices/alert-adapter-setup).

    <Info>
      Place your SugarPixel+ and Wireless Alert Adapter in their intended locations before pairing to ensure sufficient Bluetooth signal.
    </Info>

    To pair a Wireless Alert Adapter:

    1. Tap **Manage Paired Adapters**
    2. Select **Pair New Adapter**
    3. SugarPixel+ scans for nearby adapters and displays each one with a signal strength indicator and a **Pair** button. Confirm the signal is sufficient for your intended location, then tap **Pair**.
    4. Enter the **6-digit PIN** printed on the bottom of the Wireless Alert Adapter. SugarPixel+ pairs automatically.

    <Warning>
      Confirm your adapter is listed as **SugarPixelAlert-XXXX**. If it shows as **Unknown Device**, tap **Unpair** and try again.
    </Warning>

    <Danger>
      Use the **Test Alert** button at the bottom of the menu to confirm your adapter is working.
    </Danger>

    <Warning>
      If you prefer vibration-only alerts, **Ascending Alerts** are strongly recommended — audio will still play if the Wireless Alert Adapter becomes disconnected. To maintain warranty coverage, **Quiet Hours** must be enabled to prevent extended vibration when alerts aren’t being snoozed.
    </Warning>

    #### Additional Wireless Alert Adapter Information

    You can pair **multiple Wireless Alert Adapters** to one SugarPixel+. Each Wireless Alert Adapter can only be paired to one SugarPixel+ at a time.

    The **Wireless Alert Adapter icon** in the dock status bar reflects connection status. The light on the Wireless Alert Adapter glows **blue** when connected, **green** when powered on but not connected, **green** when an alert is active, and **orange** when Guardian Mode is active.

    To reset the Wireless Alert Adapter for use with another SugarPixel+ or SugarPixel Mini, tap the **Unpair** button.

    **Guardian Mode** — When enabled, if the Wireless Alert Adapter loses its connection to SugarPixel+ for more than 30 minutes, the bed shaker will vibrate on its own every 30 minutes for up to 3 hours. This is designed to alert you if the connection is lost unexpectedly.

    ***

    ### Visual Alerts

    When enabled, the screen flashes when an alert fires. In multi-user mode, only the user whose alert is active will flash — other users' displays remain normal.

    ***

    ### Spoken Alerts

    #### Spoken Glucose

    When enabled, alert audio includes pauses to speak the glucose value and trend every 10 seconds. In multi-user mode, it also announces the user's name.

    #### Custom Speech Requires Version 2.10+

    Speaks your custom-entered text during alerts for Low, High, and No Data alerts.

    ***

    ### Nightlight

    A nightlight on the back of SugarPixel+ that turns on automatically during alerts, so you can more easily see to treat for a low or high. Set the **duration** to control how long it stays on after the alert is snoozed. When enabled, a notification will appear on screen so you can turn it off earlier if needed.

    ***

    ### Test Alert

    Tap **Test Alert** at the bottom of this menu to trigger all enabled outputs — audio, visual, Wireless Alert Adapter, and Nightlight.

    <Danger>
      Test alerts weekly and any time you make changes to your alert setup.
    </Danger>
  </Accordion>
</div>

<div className="cc card-tangerine">
  <Accordion title="System Alerts" icon="bell-exclamation">
    System Alerts fire automatically based on device and network conditions — no threshold configuration needed. They follow all other Global Alert Settings and Quiet Hours.

    ### Power Loss Alert

    SugarPixel+ has an internal battery that keeps it running during a power outage. When the battery runs low and the device is about to shut off, this alert fires automatically to notify you — giving you a chance to move SugarPixel+ to a powered location before it goes offline.

    ***

    ### Captive Portal Alert

    There are no settings for this alert — it is based entirely on whether you are connected to a captive portal network. Portal sessions can expire at any time, cutting off readings. When a session expires, SugarPixel+ checks whether any alerts would have fired if a reading had come through. If so, it automatically fires a Captive Portal alert — this follows your global alert settings and quiet hours. An on-screen notification will also appear when the session needs to be renewed.
  </Accordion>
</div>

<div className="cc card-sky">
  <Accordion title="Quiet Hours" icon="moon" description="Schedule times when all alerts are silenced">
    Define times when SugarPixel+ will not alert. Tap any hour block to toggle it — <span style={{ color: "#DC2626" }}>**red**</span> = alerts off, <span style={{ color: "#16A34A" }}>**green**</span> = alerts on. Each block covers one full hour (e.g. block "10" covers 10:00–10:59). Drag left or right to see all 24 hours.

    <Check>
      **Copy / Paste Days —** Tap **Sun** to copy Sunday's schedule to Saturday, or **Mon** to copy Monday's schedule to all weekdays. Adjust individual days after.
    </Check>

    Use **Clear Schedule** to reset all quiet hours.

    <Info>
      Quiet Hours depend on your **Time Zone**, configured in **≡ → General Settings → Preferences**. If alerts fire at unexpected times, check that your time zone is correct.
    </Info>

    ### Hide BG During Quiet Hours

    When enabled, the display switches to a clock-only view during Quiet Hours, hiding glucose values from the screen. Useful in public spaces such as a school or clinic where you don't want BG data visible to others during off hours.
  </Accordion>
</div>

<div className="wizard-only">
  When you’re done, tap <span className="wizard-btn">Continue</span> in the bottom right of this help window.
</div>


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