> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for common SugarPixel+ issues.

<div className="cc card-fern">
  <Accordion title="Getting Help" icon="life-ring" description="How to reach support from your SugarPixel+">
    If you're experiencing an issue you can't resolve, tap **≡ → Contact Support** on your SugarPixel+ to reach our team directly.
  </Accordion>
</div>

## Glucose Data and CGM

<Columns cols={1}>
  <Card title="No Glucose Data Showing" icon="droplet" color="#D97706" href="/sugarpixel-plus/troubleshooting/no-glucose-data">
    SugarPixel+ is connected but not displaying readings
  </Card>

  <Card title="Display Stuck on “Starting Up”" icon="hourglass-half" color="#D97706" href="/sugarpixel-plus/troubleshooting/stuck-on-starting-up">
    SugarPixel+ shows Starting Up after CGM setup and never changes
  </Card>

  <Card title="Dexcom: CGM Login Error" icon="droplet" color="#D97706" href="/sugarpixel-plus/troubleshooting/dexcom-login-error">
    SugarPixel+ cannot log in to your Dexcom account
  </Card>

  <Card title="Dexcom: No Data or Hourglass Icon" icon="droplet" color="#D97706" href="/sugarpixel-plus/troubleshooting/dexcom-no-data">
    SugarPixel+ connected to Dexcom but no readings are downloading
  </Card>

  <Card title="Dexcom: Still No Data? Send These Screenshots" icon="camera" color="#D97706" href="/sugarpixel-plus/troubleshooting/dexcom-send-screenshots">
    Screenshots that help support diagnose Dexcom no-data issues
  </Card>

  <Card title="Libre LinkUp: No Data or Hourglass Icon" icon="droplet" color="#D97706" href="/sugarpixel-plus/troubleshooting/libre-no-data">
    SugarPixel+ connected to LibreLinkUp but no readings are downloading
  </Card>

  <Card title="Libre LinkUp: SugarPixel+ Displays “Accept Libre Terms”" icon="file-signature" color="#D97706" href="/sugarpixel-plus/troubleshooting/libre-accept-terms">
    SugarPixel+ is prompting you to accept LibreLinkUp license terms
  </Card>

  <Card title="Libre LinkUp: Still No Data? Send These Screenshots" icon="camera" color="#D97706" href="/sugarpixel-plus/troubleshooting/libre-send-screenshots">
    Screenshots that help support diagnose LibreLinkUp no-data issues
  </Card>
</Columns>

## WiFi

<Columns cols={1}>
  <Card title="WiFi Not Connecting" icon="wifi" color="#D97706" href="/sugarpixel-plus/troubleshooting/wifi-not-connecting">
    SugarPixel+ won't connect to your network
  </Card>

  <Card title="Network Selected but Won’t Connect" icon="wifi" color="#D97706" href="/sugarpixel-plus/troubleshooting/network-wont-connect">
    The network is in the list but SugarPixel+ won’t join it
  </Card>

  <Card title="Network Not Appearing in the List" icon="magnifying-glass" color="#D97706" href="/sugarpixel-plus/troubleshooting/network-not-in-list">
    Your WiFi network is missing from the scan
  </Card>

  <Card title="Enterprise Credentials Rejected" icon="graduation-cap" color="#D97706" href="/sugarpixel-plus/troubleshooting/enterprise-credentials-rejected">
    School or work WiFi won’t accept your login — including device registration
  </Card>

  <Card title="Captive Portal Sign-In Won’t Load" icon="mug-hot" color="#D97706" href="/sugarpixel-plus/troubleshooting/captive-portal-wont-load">
    The hotel or café sign-in page doesn’t appear
  </Card>
</Columns>

## Alerts

<Columns cols={1}>
  <Card title="Alerts Not Firing" icon="bell" color="#D97706" href="/sugarpixel-plus/troubleshooting/alerts-not-firing">
    Alerts aren't sounding even when glucose is out of range
  </Card>

  <Card title="Wireless Alert Adapter Not Working" icon="tower-broadcast" color="#D97706" href="/sugarpixel-plus/troubleshooting/alert-adapter-not-working">
    The adapter light is off or it isn't responding to alerts
  </Card>
</Columns>


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