> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alerts Not Firing

> Alerts aren't sounding even when glucose is out of range

<Info>
  **Start here:** make sure your SugarPixel+ has the latest software installed. Install any update you've been notified about, and check your version under **≡ → General Settings → System**.
</Info>

1. **Check Quiet Hours**<br />The bell icon in the dock will be red if Quiet Hours are currently active. Go to **≡ → Global Alert Settings → Quiet Hours** to review your schedule.
2. **Check for active snoozes**<br />Open **≡ → Snoozer** and check whether any snoozes are active. Tap **Clear All Snoozes** for the affected user if needed.
3. **Check per-user alert settings**<br />Go to **≡ → Users → \[User Name] → User Alerts** and confirm the relevant alert type is enabled and the threshold is set correctly.
4. **Run a test alert**<br />Go to **≡ → Global Alert Settings** and tap **Test Alert** at the bottom of the menu. The test overrides Quiet Hours and snoozes — if it doesn't fire, check that your audio, visual, and adapter settings are configured and enabled.


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