> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Battery Not Charging Properly

> Battery level looks wrong or won’t reach a full charge

If the SugarPixel+ battery level looks wrong or won’t charge to full, the battery reading may be out of sync. This can happen after the battery has fully drained. A full charge while SugarPixel+ is shut down resets it.

<Steps>
  <Step title="Plug it in">
    Connect SugarPixel+ to a wall outlet using the **supplied cable and USB power brick**.
  </Step>

  <Step title="Shut down SugarPixel+">
    Long press the small black button on top of SugarPixel+ (next to the snooze button) to open the power menu, then choose shut down. A large green battery icon appears on the screen while it charges.
  </Step>

  <Step title="Let it charge to 100%">
    Leave it plugged in and shut down until the battery icon shows 100%.
  </Step>

  <Step title="Turn SugarPixel+ back on">
    Hold the black button until the logo appears. The battery level should now read correctly.
  </Step>
</Steps>

<Note>
  SugarPixel+ is designed to stay plugged in. The battery is a backup for power outages, not for running SugarPixel+ on battery for extended periods.
</Note>