> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Captive Portal Sign-In Won’t Load

> The hotel or café sign-in page doesn’t appear

1. **Delete and reconnect**<br />Remove the saved network and connect to it again — this triggers the portal window to reopen.
2. **Check for a notification**<br />If SugarPixel+ shows an on-screen notification about re-authorization, tap it to reopen the portal sign-in window.
3. **Try a different network**<br />If the portal consistently fails to load, a mobile hotspot is a reliable alternative.


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