> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Display Stuck on “Starting Up”

> SugarPixel+ shows Starting Up after CGM setup and never changes

<Info>
  **Start here:** make sure your SugarPixel+ has the latest software installed. Install any update you've been notified about, and check your version under **≡ → General Settings → System**.
</Info>

If SugarPixel+ shows **Starting Up** after you set up a user's CGM and the display never changes, SugarPixel+ is connected to a CGM account that has **no glucose readings** on it. This almost always means a setup step was missed or a different account was entered.

<Steps>
  <Step title="Confirm readings in your CGM app">
    Open the app SugarPixel+ is downloading from — for example Dexcom Follow, LibreLinkUp, Gluroo, Nightscout, or Insiight — and make sure current glucose readings are showing there.
  </Step>

  <Step title="Repeat the setup steps for your CGM">
    Go to **≡ → Users → \[User Name] → CGM/Pump**, tap **Delete Connections**, and follow your CGM's setup steps again from the beginning. Check each step carefully — especially sharing/follower settings and which account you log in with.
  </Step>

  <Step title="Wait for the first reading">
    Once the correct account is connected, SugarPixel+ replaces **Starting Up** with your current reading as soon as one is available.
  </Step>
</Steps>

<Columns cols={2}>
  <Card title="CGM & Pumps setup" icon="droplet" color="#3B82F6" href="/sugarpixel-plus/users-cgms-and-alerts/cgm-and-pumps" horizontal />
</Columns>


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