> ## Documentation Index
> Fetch the complete documentation index at: https://support.customtypeone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dexcom

> Connect using your Dexcom username and Clarity account

<Steps>
  <Step title="Find your Dexcom username">
    <Frame>
      <img src="https://mintcdn.com/customtypeone/YbuzbPkriBbnELaU/images/sugarpixel-plus/support-cgm-dexcom-username.png?fit=max&auto=format&n=YbuzbPkriBbnELaU&q=85&s=e71bcd2e3e9d67d68d1d39401f5b00fa" alt="Dexcom App Account Screen" width="190" data-path="images/sugarpixel-plus/support-cgm-dexcom-username.png" />
    </Frame>

    Open the Dexcom app and go to **Settings → Account** (G6) or **Profile → Account** (G7). Use the username shown under **LOGIN** — this is what you enter in SugarPixel+. If your username is a phone number, the **+** and country code are required — for example, **+13334445555**.
  </Step>

  <Step title="Test your login on the Dexcom website">
    Before entering your password in SugarPixel+, confirm it works on the Dexcom website first:

    * **USA:** [clarity.dexcom.com](https://clarity.dexcom.com)
    * **Outside USA:** [clarity.dexcom.eu](https://clarity.dexcom.eu)

    If you can't log in there, SugarPixel+ won't be able to connect either. Reset your password on the Dexcom site if needed — for dependent accounts, enter the dependent username and the reset email goes to the caregiver's address.
  </Step>

  <Step title="Enable Sharing">
    Dexcom only uploads real-time data when **Sharing is enabled** and at least **one follower exists**. Add a follower in the Dexcom app before continuing. If you don't want others following you, invite yourself and install the Follow app with alerts disabled.
  </Step>

  <Step title="Enter your login in SugarPixel+">
    Enter your Dexcom username and password and tap **Test Connection**. Your current glucose reading appears immediately if successful.
  </Step>
</Steps>

## Troubleshooting

<Columns cols={2}>
  <Card title="Display Stuck on “Starting Up”" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-plus/troubleshooting/stuck-on-starting-up" horizontal />

  <Card title="Dexcom: CGM Login Error" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-plus/troubleshooting/dexcom-login-error" horizontal />

  <Card title="Dexcom: No Data or Hourglass Icon" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-plus/troubleshooting/dexcom-no-data" horizontal />

  <Card title="Dexcom: Still No Data? Send These Screenshots" icon="triangle-exclamation" color="#D97706" href="/sugarpixel-plus/troubleshooting/dexcom-send-screenshots" horizontal />
</Columns>


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