Follow the troubleshooting steps for your CGM in the initial setup instructions. If you have already redone those steps, reach out to support with the screenshots at the bottom of this page

Does Dexcom Follow, Libre Linkup, Nightscout, or Gluroo show readings?

If the follower service for your CGM connection does not have readings, SugarPixel will not be able to display readings. Once your follower service has readings, SugarPixel will start displaying readings within 15 minutes.

Did you recently change CGM apps, phones, reinstall the CGM app, etc?

You may have used a different CGM login or forgotten to setup follower connections. Follow the troubleshooting steps for your CGM in the initial setup instructions. If you have already completed those steps, please send the screenshots requested below

If you are still unable to solve the issue, please send the below details for support.