If the SugarPixel app cannot connect, follow the steps below in order.
Restart Both Devices
Reboot your phone
Unplug SugarPixel and plug it back in
Try connecting again in the app
If you previously forgot to tap Disconnect in the app, this often resolves the issue.
Check App Permissions
Open your phone’s Settings → Apps → SugarPixel and confirm all permissions are allowed. Then reopen the app and try connecting again.
If the app shows "Stopped", also ensure Bluetooth is enabled on your phone.
Remove and Re-Pair Bluetooth
An incorrect secure pairing code is the most common cause of connection failure.
SugarPixel displays a unique 6-digit pairing code on its screen when pairing. If the wrong code was entered, your phone may show “connected,” but SugarPixel will not send data.
To fix:
Open your phone’s Bluetooth settings
Find the saved SugarPixel device
Select Unpair / Forget / Delete
Restart your phone
Unplug and replug SugarPixel
Open the SugarPixel app and reconnect
When prompted, enter the 6-digit code shown on the SugarPixel display
Manual Pairing (If Needed)
If the app still cannot connect:
Remove any saved SugarPixel in Bluetooth settings
Restart phone and SugarPixel
In phone Bluetooth settings, tap SugarPixel when it appears
Enter the 6-digit pairing code
If it shows “Connected,” tap to Disconnect (do not forget)
Reboot SugarPixel
Open the SugarPixel app and connect
If You’re Prompted for Pairing Every Time
If you must repeat pairing steps or enter the code every time, the Bluetooth storage may be full.
To reset:
Connect to SugarPixel in the app
Go to Menu → Reset → Reset Bluetooth
On your phone, remove the saved SugarPixel device
Repeat pairing from the app using the 6-digit code
If multiple phones have connected before, remove SugarPixel from Bluetooth settings on each device.