CustomTypeOne

After tapping <b>Install</b> in the app, SugarPixel should display <b>“UPDATE”</b> within a few seconds and take several minutes to complete.

SugarPixel restarts quickly without installing the new version, or

- “UPDATE” does not appear, or
- SugarPixel restarts quickly without installing the new version, or
- UPDATE displays for more than 10 minutes

…the update download likely failed due to a WiFi or internet issue.

1. Reboot your phone
2. Unplug SugarPixel and plug it back in
3. Temporarily disable WiFi on your phone
4. Open the app and start the update again

Update Did Not Start or Complete

Find answers and get help from Intercom Support and Community Experts

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