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Manual SD Card Update

Updated today

Only follow these steps if:

  1. Your SugarPixel was purchased before September 2022 and has never been updated to the mobile app–compatible version, or

  2. A WiFi issue is preventing the over-the-air update from installing

    (First try: reboot phone, reboot SugarPixel, disable phone WiFi, and retry the update in the app.)

If you are unsure whether this applies to you, contact support before proceeding.

What You’ll Need

  • A micro SD card

  • A computer or phone that can access the SD card

If needed, use a USB SD card reader compatible with your device.

Prefer not to do this manually? You can order a preloaded SD card that installs automatically when inserted and powered on.

Manual Update Steps

Prepare SugarPixel and SD card

  1. Unplug SugarPixel.

  2. Remove the SD card from the back (if previously installed).

  3. Insert the SD card into your computer.

Prepare the update file

  1. Download the latest version from the SugarPixel Release Notes page.

  2. Unzip the download. You should have a file named update.bin.

  3. Copy update.bin to the SD card (not inside a folder).

  4. Eject the SD card.

⚠️ Important:

  • The file must be named exactly update.bin

  • It will not work if:

    • It is still a .zip file

    • The name has been changed (example: update2.bin)

  • If unsure, delete all downloads and start again

Install the Update

  1. Reinsert the SD card fully into SugarPixel (metal contacts facing down).

  2. Plug SugarPixel back into power.

What Should Happen

  • After the boot animation, the screen should display “UPDATE”

  • When complete, you will see a success or failure message

  • SugarPixel will restart automatically

If you do not see “UPDATE”:

  • Format the SD card using FAT, FAT16, or FAT32

  • Repeat the steps above

After a successful update, the screen will display: “Add WiFi”

If the screen says “CONFIG”, the update did not install correctly.

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