How do I contact support? - CustomTypeOne Help

Support requests are sent from your SugarPixel, not by email or chat. This sends us your device settings so we can find the issue quickly.

SugarPixel+

Tap ≡ → Contact Support on the device.

SugarPixel Mini and Classic

Connect to your SugarPixel in the mobile app, then tap the Contact Support button at the top of the green Help popup.

Turn off Conceal Passwords at the bottom of the form so we can test your CGM login.
Send it while the issue is showing on the screen.
Don’t tap Clear CGM before sending — the form would arrive with blank CGM details.
Send it from the SugarPixel that has the issue.