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We don’t offer phone or video support. We sell SugarPixel to the Type 1 community as close to our cost as possible, and phone support would require additional staff — roughly doubling the price. Instead, our team answers every request in writing.

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How to request support

To submit a support ticket:
1

SugarPixel+

Tap the Contact Support menu on the device.
2

SugarPixel Mini and Classic

Connect to your SugarPixel in the mobile app, then tap the Contact Support button at the top of the green Help popup on any screen.