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This guide will help you get set up and paired with your SugarPixel device.
Need help at any point during setup? On SugarPixel+, tap ≡ → Contact Support. For SugarPixel Mini, in the SugarPixel Hub app tap the ⚙ (gear) at the top right of the home screen, then Contact support.For accurate support, please contact us directly. Third-party advice from Facebook groups or forums is often incorrect. We don’t offer phone support, but aim for fast, accurate written responses.
Your Wireless Alert Adapter box should contain:
  • Wireless Alert Adapter
  • USB cable
  • USB power brick
If you also ordered a Bed Shaker, it arrives in the same box and includes:
  • Bed shaker
Missing something? Email support@customtypeone.com before continuing.Use the supplied cable and USB power brick only. If your country’s outlet doesn’t match, use a wall outlet plug adapter — not a third-party charger.
Important: Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
  1. Connect the bed shaker
    Plug the bed shaker into the USB-A port on the adapter, marked Alert Device.
  2. Connect the power cable
    Plug the power cable into the USB-C side marked Power.
  3. Plug in to power
    Plug the power cable into the supplied wall plug.
  4. Confirm it’s ready
    The green light on the Wireless Alert Adapter indicates it is ready for pairing.
Select your SugarPixel device below for pairing instructions.

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Connecting to SugarPixel+

Place your SugarPixel+ and Wireless Alert Adapter in their intended locations before pairing to ensure sufficient Bluetooth signal.
  1. Open Wireless Alert Adapter settings
    Go to ≡ → Global Alert Settings → Alert Types, then tap Manage Paired Adapters.
  2. Pair a new adapter
    Tap Pair New Adapter. SugarPixel+ scans for nearby adapters and displays each one with a signal strength indicator.
  3. Select your adapter
    Confirm the signal is sufficient for your intended location, then tap Pair.
  4. Enter the PIN
    Enter the 6-digit PIN laser-etched on the bottom of the Wireless Alert Adapter (not the bed shaker), on the side opposite the SugarPixel logo. SugarPixel+ pairs automatically.
Confirm your adapter is listed as SugarPixelAlert-XXXX. If it shows as Unknown Device, tap Unpair and try again.
Use the Test Alert button at the bottom of the menu to confirm your adapter is working before relying on it for alerts.

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Connecting to SugarPixel Mini

Place your SugarPixel Mini and Wireless Alert Adapter in their intended locations before pairing to ensure sufficient Bluetooth signal.
  1. Open Alert Types
    In the SugarPixel app, tap your SugarPixel Mini on the home screen to open its settings, then tap Alert Types and find the Wireless Alert Adapter card.
  2. Pair a new adapter
    Tap the Pair button on the alert adapter that is found.
  3. Enter the PIN
    Enter the 6-digit PIN laser-etched on the bottom of the Wireless Alert Adapter (not the bed shaker), on the side opposite the SugarPixel logo, then tap Pair. The card shows Paired · Connected.
Confirm your adapter is listed as SugarPixelAlert-XXXX. If no adapters are found, make sure it’s powered on and near SugarPixel Mini, then tap Scan again.
Tap Test alert at the bottom of Alert Types to confirm your adapter is working before relying on it for alerts.
If you prefer vibration-only alerts, Ascending Alerts are strongly recommended — audio will still play if the Wireless Alert Adapter becomes disconnected. To maintain warranty coverage, Quiet Hours must be enabled to prevent extended vibration when alerts aren’t being snoozed.