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Setup My SugarPixel+
🎉 Congratulations on your new SugarPixel+!
This guide will help you get everything out of the box and ready to go.
What's in the Box
Check that you have everything before getting started
Your SugarPixel+ box should contain:
SugarPixel+ tabl...
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WiFi
Let's connect SugarPixel+ to WiFi.
SugarPixel+ supports home networks, enterprise networks (username + password), and captive portal networks. Networks are saved automatically — like a phone — so SugarPixel+ reconnects to any previously used network without re-entering credentials. Both 2.4 G...
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Users, CGMs, and Alerts
Now that you're on WiFi, let's get your users set up.
1Users
Add, edit, and manage users — go to ≡ → Users
SugarPixel+ can follow one to four CGM users simultaneously. Each user has their own name, profile photo, CGM connection, alert settings, dis...
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Global Alert Settings
Now that your users are set up, let's configure your alerts.
✅If you ordered the Alert Adapter with Bed Shaker, you will set it up in Step 1 below.
1Global Alert Settings
Sound, visual, vibration, and light — applies to all users — go to ≡ → Global Alert Setting...
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Display & Themes
Almost done — let's set your brightness and choose a display theme.
1Brightness
Set daytime and night brightness levels
Use the slider to set your default brightness to a comfortable level for your environment.
Night Brightness — Set a separate br...
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Snoozer
Snoozer
Temporarily silence alerts for one or more users
The Snoozer lets you silence alerts for a set period — useful when leaving home or changing your routine. Open it from the main menu (≡) at any time:
Select the user(s) you want to sn...
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General Settings
🎉 Your SugarPixel+ is all set.
Explore the settings below — you'll find the Snoozer for silencing alerts, Accessibility options like color correction for color vision differences, and other device settings.
Let's set your device preferences.
Device Name — Give your SugarPixel+ ...
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Troubleshooting
⚠️ Troubleshooting: No Glucose Data Showing
SugarPixel+ is connected but not displaying readings
1Check the source appSugarPixel+ can only display readings that exist in your CGM source. Open your Dexcom Follow, LibreLinkUp, Nightscout, Gluroo, or Insi...