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🎉 Your SugarPixel+ is all set.

Explore the settings below — you’ll find the Snoozer for silencing alerts, Accessibility options like color correction for color vision differences, and other device settings.
When finished with the setup wizard, please install the latest version from ≡ → General Settings → System.
The Snoozer lets you silence alerts for a set period — useful when leaving home or changing your routine. Open it from the main menu (≡) at any time:
  1. Select the user(s) you want to snooze
  2. Choose a duration — pick a specific date and time, or tap a preset: 15 min, 30 min, 1 hr, 2 hr, 6 hr, or 12 hr
  3. Tap Low, High, No Data, or All to apply
Any user with an active snooze shows a Clear All Snoozes button under their name so you can cancel it at any time.The snooze icon Version 2.13+ in the status bar shows when alerts are snoozed for any user:
Snooze icon colors
Once you pair a phone, you can snooze your SugarPixel+ alerts from the SugarPixel Hub app (iPhone / Android). Remote snooze works over the internet — there is no distance limit and it does not use Bluetooth. As long as both your phone and your SugarPixel+ have internet access, you can snooze it from the other side of the world.
Install the latest version of the SugarPixel Hub app before pairing.

Pairing Your Phone Version 2.08+ App 2.00+

  1. Show the QR code
    On your SugarPixel+, go to ≡ → Snoozer and tap Pair Phone.
  2. Add SugarPixel+ in the app
    In the app, tap Add SugarPixel on the home screen, then SugarPixel+. Tap Scan QR code and allow the camera if asked.
    Already added your SugarPixel+? Tap its picture on the home screen and tap Scan QR code instead.
  3. Scan the QR code
    Scan the code shown on the SugarPixel+ screen.
  4. Name both devices
    Enter a SugarPixel+ name and This phone’s name (shown on the SugarPixel+), then tap Pair & continue.
Scan the QR code from inside the SugarPixel Hub app — not with your phone’s camera app. Pairing will not complete if you scan it from anywhere else. The QR code on the box opens this manual and isn’t used for pairing.
You can pair more than one phone. Each paired phone is listed on the Pair Phone screen on your SugarPixel+. The phone name can be changed later under ⚙ (gear) → Phone name on the app’s home screen.

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Snoozing a Current Alert

  1. Tap Snooze Alert
    Tap Snooze Alert on your SugarPixel+‘s card on the app’s home screen (or on its screen in the app).
  2. That’s it
    Your SugarPixel+ snoozes for your Quick snooze time (15 minutes unless you change it). To change it, tap ⋯ on the Remote Snooze card, then Quick snooze time. The app tells you when it’s snoozed, or that it’s offline — the snooze is applied when it comes back online, as long as that’s within one hour.
Snooze Alert snoozes all alerts (low, high and no data) for every user on that SugarPixel+. It works whether or not an alert is going off, so you can also use it to snooze ahead of time.The card shows Linked when this phone is paired for Remote Snooze, or Not linked when it isn’t.

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Advanced Snoozing

Use advanced snoozing to snooze ahead of time or for a specific duration.
  1. Open advanced snooze
    Tap Advanced Snooze on your SugarPixel+‘s card.
  2. Choose how long
    Tap Snooze until to pick a day and time, or tap a preset: 15 min, 30 min, 1 hour, 2 hours, 6 hours or 12 hours.
  3. Choose which alerts
    Tap Low, High or No Data, or Snooze all alerts.
  4. Clearing snoozes
    To remove existing snoozes, tap Clear all snoozes.

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Managing Paired Phones

  • Every remote snooze is shown on the device. Your SugarPixel+ displays a notification naming which phone snoozed it each time a remote snooze command is received.
  • To remove a phone’s access, tap the delete button next to that phone on the SugarPixel+ screen. It can no longer snooze your device remotely.
  • To unpair from the app, tap your SugarPixel+ on the home screen, tap ⋯ on the Remote Snooze card, then Remove Remote Snooze pairing. Removing the SugarPixel+ from the app (⚙ → Remove from this phone) removes the pairing too. To pair again, scan the Pair Phone QR code.

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Let’s set your device preferences.

Device Name — Give your SugarPixel+ a name. The “SugarPixel-” prefix is fixed; you edit the suffix. This name also appears when pairing Bluetooth devices and helps identify your device if you ever contact support.Units — Set glucose display units to mg/dL or mmol/L. This applies to all users.Time Zone — Select your local time zone. This is important for the clock, Quiet Hours, and alert timing to work correctly.12/24-Hour Display — Choose your preferred clock format.When you’re done, tap Continue in the bottom right of this help window.

WiFi

Manage your WiFi connection and saved networks
Found in General Settings.
Spoken Glucose — When enabled, press the physical snooze button at any time to speak the current glucose value and trend aloud.Color Correction — Adjusts the display colors to account for color vision differences. If the standard red/green/yellow glucose color coding is difficult to distinguish, enabling this shifts the colors to a more distinguishable palette.
Device Name — Give your SugarPixel+ a name. The “SugarPixel-” prefix is fixed; you edit the suffix. This name also appears when pairing Bluetooth devices and helps identify your device if you ever contact support.Units — Set glucose display units to mg/dL or mmol/L. This applies to all users.Time Zone — Select your local time zone. This is important for the clock, Quiet Hours, and alert timing to work correctly.12/24-Hour Display — Choose your preferred clock format.
Device Settings — View device information including firmware version and hardware details.Theme Updates — New characters, themes, and animations download automatically in the background. If you’re on a capped or metered data plan, you can switch to manual updates and tap Update Themes at any time to download them yourself.Software Updates — You will receive a notification when new software is ready to install. Please install updates when prompted.Clear SugarPixel Settings — Removes all users, settings, and connected CGM accounts from your SugarPixel+. It also deletes all Photo Frame photos.
Only use this if instructed to by SugarPixel+ support. It is not the solution for old or missing glucose data, CGM login errors, or WiFi issues.
Tap Finish to close the wizard.