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If you’re experiencing an issue you can’t resolve, tap ≡ → Contact Support on your SugarPixel+ to reach our team directly.

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Glucose Data and CGM

No Glucose Data Showing

SugarPixel+ is connected but not displaying readings

Display Stuck on “Starting Up”

SugarPixel+ shows Starting Up after CGM setup and never changes

Dexcom: CGM Login Error

SugarPixel+ cannot log in to your Dexcom account

Dexcom: No Data or Hourglass Icon

SugarPixel+ connected to Dexcom but no readings are downloading

Dexcom: Still No Data? Send These Screenshots

Screenshots that help support diagnose Dexcom no-data issues

Libre LinkUp: No Data or Hourglass Icon

SugarPixel+ connected to LibreLinkUp but no readings are downloading

Libre LinkUp: SugarPixel+ Displays “Accept Libre Terms”

SugarPixel+ is prompting you to accept LibreLinkUp license terms

Libre LinkUp: Still No Data? Send These Screenshots

Screenshots that help support diagnose LibreLinkUp no-data issues

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WiFi

WiFi Not Connecting

SugarPixel+ won’t connect to your network

Network Selected but Won’t Connect

The network is in the list but SugarPixel+ won’t join it

Network Not Appearing in the List

Your WiFi network is missing from the scan

Enterprise Credentials Rejected

School or work WiFi won’t accept your login — including device registration

Captive Portal Sign-In Won’t Load

The hotel or café sign-in page doesn’t appear

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Alerts

Alerts Not Firing

Alerts aren’t sounding even when glucose is out of range

Wireless Alert Adapter Not Working

The adapter light is off or it isn’t responding to alerts