General FAQ

• What is the SugarPixel Warranty?

  You can find the SugarPixel warranty on the homepage here.

• Do you offer phone support?

  We offer products to the Type 1 community as close to our cost as possible. To offer phone or video chat support would require hiring additional staff which would drastically increase the price of SugarPixel. So we made the decision to try and keep SugarPixel within the budget of as many people a...

• Does SugarPixel display in mmol?

  Yes. SugarPixel has an option in settings to choose whether you want to display in mg/dL or mmol/L.

• Do you have discount codes or Sales For SugarPixel?

  Most typical companies would be selling SugarPixel for double what we sell it for. We made the conscious decision to price SugarPixel as low as possible. This was so that it wasn’t out of the price range of anyone who may benefit from it just to be able to offer discount codes or sales at certain...

• Do you offer wholesale or an affiliate program?

  Thanks for your interest in joining us to sell SugarPixel. Please understand that we offer products to the Type 1 community as close to our cost as possible. We do this because we do not want to artificially increase the price to put these out of the budget of anyone who may benefit from our prod...

• How big is SugarPixel

  SugarPixel is 6x2x2 in / 15x5x5 cm.

• What countries is SugarPixel available in?

  Americas, Africa, Asia Order directly from CustomTypeOne. UK and EU Order directly from CustomTypeOne or our partner shop Holin Italy which will automatically handle VAT for orders of individual SugarPixels. Middle East Order directly from CustomTypeOne or our partner shop Diapoint for UAE, Bah...

• What is your return/refund policy?

  You can view our return policy here.

• When will my order ship?

  While we aim to ship within 1 business day, large quantities of orders can occasionally extend this. But even during these times, nearly all orders will still ship within 3 business days.