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We don’t offer phone or video support. We sell SugarPixel to the Type 1 community as close to our cost as possible, and phone support would require additional staff — roughly doubling the price. Instead, our team answers every request in writing.

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How to request support

To submit a support ticket:
1

SugarPixel+

Tap the Contact Support menu on the device.
2

SugarPixel Mini and Classic

In the SugarPixel Hub app, tap the ⚙ (gear) at the top right of the home screen, then Contact support. Choose the SugarPixel you need help with (it must show Nearby) and fill in the form.
For tips that help us answer faster, see How do I contact support?.