How do I contact support?
Send a support request from your SugarPixel
How big is SugarPixel?
Dimensions for SugarPixel+, Mini, and Classic
Which SugarPixel is right for me?
Compare SugarPixel+ and SugarPixel Mini
Do you offer phone support?
How to reach our support team
Does SugarPixel display in mmol?
Switching between mg/dL and mmol/L
What is your return/refund policy?
Returns and refunds
What is the SugarPixel warranty?
What the warranty covers
Do you have discount codes for SugarPixel?
How we price SugarPixel
Is SugarPixel covered by insurance?
Not covered by insurance — HSA and FSA work
Is there a subscription or monthly fee?
No subscription — just the one-time purchase
How much does SugarPixel cost?
Prices by country, taxes and import fees
Can schools or organizations buy SugarPixel tax-exempt?
Sales tax applies only in Ohio
What countries is SugarPixel available in?
Where SugarPixel is available
How much does shipping cost?
Shipping costs and options
Is SugarPixel Classic still available?
SugarPixel Classic has been replaced by SugarPixel Mini
Do I need the app for SugarPixel+?
Where the QR code is and what the app is for
Can I use a different charger or cable?
Use only the supplied cable and power brick
Can several SugarPixels follow one CGM?
Use as many SugarPixels as you like with one CGM account
Does SugarPixel work when we're away from home?
Readings come from the cloud, not from your phone
Does SugarPixel need WiFi?
WiFi or a hotspot is required; Handoff Mode is coming to SugarPixel+
Can SugarPixel be used as a morning alarm clock?
No wake-up alarm, on purpose
What accessibility features does SugarPixel have?
Features for low vision, blindness, deafness and color vision differences
I switched from G6 to G7 or got a new phone. What do I change?
What to check after a new phone or Dexcom sensor
Does SugarPixel work with my pump or sensor?
Supported CGMs, pumps and unofficial connections
Which accessories work with my SugarPixel?
Vibration puck, Sidekick, Wireless Alert Adapter and bed shaker