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1

Find your Dexcom username

Dexcom App Account Screen
Open the Dexcom app and go to Settings → Account (G6) or Profile → Account (G7). Use the username shown under LOGIN — this is what you enter in SugarPixel+. If your username is a phone number, the + and country code are required — for example, +13334445555.
2

Test your login on the Dexcom website

Before entering your password in SugarPixel+, confirm it works on the Dexcom website first:If you can’t log in there, SugarPixel+ won’t be able to connect either. Reset your password on the Dexcom site if needed — for dependent accounts, enter the dependent username and the reset email goes to the caregiver’s address.
3

Enable Sharing

Dexcom only uploads real-time data when Sharing is enabled and at least one follower exists. Add a follower in the Dexcom app before continuing. If you don’t want others following you, invite yourself and install the Follow app with alerts disabled.
4

Enter your login in SugarPixel+

Enter your Dexcom username and password and tap Test Connection. Your current glucose reading appears immediately if successful.

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Troubleshooting

Display Stuck on “Starting Up”

Dexcom: CGM Login Error

Dexcom: No Data or Hourglass Icon

Dexcom: Still No Data? Send These Screenshots