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Setup My SugarPixel
Start Here for a step-by-step first-time setup guide covering what's included in the box, how to plug in the vibration puck and power cable, running the hardware self-test, and how to reach support if anything is missing or not working.
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Mobile App Setup
Explains how to download and use the SugarPixel Hub app to configure SugarPixel via Bluetooth, including how to scan for and connect to a device, complete secure Bluetooth pairing with the on-screen PIN code, and understand that all settings are saved on the device—not in the app.
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WiFi and Bluetooth
Instructions for connecting SugarPixel to a 2.4 GHz WiFi network, renaming the device over Bluetooth, and troubleshooting connection failures on home networks, mesh routers, and university networks (including the recommended guest network workaround).
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CGM Connection
Covers how to connect SugarPixel to a supported CGM (Dexcom, Libre Linkup, Nightscout, Gluroo), including selecting display units, entering login credentials, enabling Dexcom sharing, handling dependent accounts, and troubleshooting login errors.
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Alert Settings
Explains SugarPixel's fully customizable alert system, including low, high, and no-data alerts; snooze durations; ascending alerts that escalate in intensity; random vs. standard audio types; volume settings; vibration puck usage; and how to use the test alert button to verify alerts are working.
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Time Settings
Covers selecting the correct time zone (required for alerts and quiet hours to work properly), enabling 24-hour clock display, configuring quiet hours to silence alerts during specific times, and hiding blood glucose values during quiet hours for privacy.
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DIsplay Options
Reference guide for all SugarPixel display types in single-user and two-user modes, including BG Arrow Delta, Big BG, BG and Time, Color Time, Color, and Emoji displays—with details on which features each supports and how the inverted color option works.
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Remote Snooze
Explains how to snooze alerts using the physical button on the device or the app's remote snooze feature over Bluetooth, including how to pre-snooze alerts before leaving home and how to clear all active snoozes.
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Firmware Update
Instructions for updating SugarPixel firmware through the app, what the device displays during an update, and troubleshooting steps if the update stalls for more than 10 minutes.
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Factory Reset
Notes that factory resets are rare and should only be performed with direct guidance from the support team, as doing so without support can make troubleshooting more difficult.
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Display Reference
A reference guide for messages that may appear on SugarPixel's screen—including "Add CGM," "Add WiFi," "Check WiFi," "CGM Login Error," "Accept Libre Terms," and others—with steps to resolve each message.
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Troubleshooting
Troubleshooting guide for the two most common issues: "No Data" on the display (with CGM-specific steps and required support screenshots) and the SugarPixel app failing to connect over Bluetooth (with a step-by-step resolution process including re-pairing).
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Repair Videos
Links to video guides for common SugarPixel hardware repairs, covering the LED, button, circuit board, and speaker. Recommends checking the troubleshooting page first to confirm whether a repair is needed.