Getting Help
How to reach support if you get stuck
Getting Help
How to reach support if you get stuck
Check the Help section in the app first — it links directly to the manual, troubleshooting, and support. If you still need help, connect to your SugarPixel Mini/Classic and tap the Contact Support button in the help popup on any screen.For accurate support, please contact us directly. Third-party advice from Facebook groups or forums is often incorrect. We don’t offer phone support, but aim for fast, accurate written responses.
What's in the Box
Check your Classic or Mini box contents before continuing
What's in the Box
Check your Classic or Mini box contents before continuing
What’s in the Box Classic
Some items may be wrapped in bubble wrap:- SugarPixel Classic
- Round vibration puck
- USB wall charger
- USB power cable
What’s in the Box Mini
Some items may be wrapped in bubble wrap:- SugarPixel Mini
- USB wall charger
- USB power cable
- Wireless Alert Adapter
- Bed shaker
- Power cable
- USB power brick
Plug In
How to connect your cables and external alert devices
Plug In
How to connect your cables and external alert devices
Important: Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
- Remove the red warning sticker from the back (if present).
- Connect using the supplied cable and USB wall charger only. If your country’s outlet doesn’t match, use a wall outlet plug adapter — not a third-party charger.
- Classic Plug the vibration puck (small round disc with a headphone-style plug) into the back of SugarPixel Classic.
- Mini If you ordered the Bed Shaker, plug the alert adapter into the wall charger and into power, then plug the bed shaker into the alert adapter.
Hardware Test
Verify the display, speaker, and vibration puck are working
Hardware Test
Verify the display, speaker, and vibration puck are working
If the display shows “Run Hardware Test” on startup, press and hold the snooze button until the screen shows “Testing”, then release. The test checks the display and speaker. Classic Also tests the vibration puck.SugarPixel Mini/Classic reboots automatically. When you see Classic “Add WiFi in App” or Mini “Connect App to Setup WiFi”, you’re ready to continue.