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Tap the green ? button on any screen in the app first — it opens the matching page of this manual. If you still need help, open the app, tap the ⚙ (gear) at the top right of the home screen, then Contact support, and choose the SugarPixel Mini/Classic you need help with.For accurate support, please contact us directly. Third-party advice from Facebook groups or forums is often incorrect. We don’t offer phone support, but aim for fast, accurate written responses.

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What’s in the Box Classic

Some items may be wrapped in bubble wrap:
  • SugarPixel Classic
  • Round vibration puck
  • USB wall charger
  • USB power cable
Missing something? Email support@customtypeone.com before continuing.

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What’s in the Box Mini

Some items may be wrapped in bubble wrap:
  • SugarPixel Mini
  • USB wall charger
  • USB power cable
If you also ordered a Bed Shaker, it arrives in a separate box containing:
  • Wireless Alert Adapter
  • Bed shaker
  • Power cable
  • USB power brick
Missing something? Email support@customtypeone.com before continuing.
Important: Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
  • Remove the red warning sticker from the back (if present).
  • Connect using the supplied cable and USB wall charger only. If your country’s outlet doesn’t match, use a wall outlet plug adapter — not a third-party charger.
  • Classic Plug the vibration puck (small round disc with a headphone-style plug) into the back of SugarPixel Classic.
  • Mini If you ordered the Bed Shaker, plug the bed shaker into the Wireless Alert Adapter’s Alert Device port, and the adapter’s Power side into its own wall plug. See Setup My Wireless Alert Adapter.
If the display shows “Run Hardware Test” on startup, press and hold the snooze button until the screen shows “Testing”, then release. The test checks the display and speaker. Classic Also tests the vibration puck.SugarPixel Mini/Classic reboots automatically. When you see Classic “Add WiFi in App” or Mini “Connect App to Setup WiFi”, you’re ready to continue.

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Troubleshooting

Re-Running the Hardware Test