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SugarPixel+ shows No CGM Configured when a user has been added but adding their CGM was skipped during setup.
1

Add the CGM

Go to ≡ → Users → [User Name] → CGM/Pump, select your CGM, enter the username and password, and tap Test Connection. The current reading appears on screen when it connects. See CGM & Pumps for the steps for your CGM.
2

Check alerts

If the CGM was skipped, the alerts were usually skipped too. Go to ≡ → Users → [User Name] → User Alerts and enable Low, High and No Data. See User Alerts.