Display Stuck on “Starting Up”

Start here: make sure your SugarPixel+ has the latest software installed. Install any update you’ve been notified about, and check your version under ≡ → General Settings → System.

If SugarPixel+ shows Starting Up after you set up a user’s CGM and the display never changes, SugarPixel+ is connected to a CGM account that has no glucose readings on it. This almost always means a setup step was missed or a different account was entered.

Confirm readings in your CGM app

Open the app SugarPixel+ is downloading from — for example Dexcom Follow, LibreLinkUp, Gluroo, Nightscout, or Insiight — and make sure current glucose readings are showing there.

Repeat the setup steps for your CGM

Go to ≡ → Users → [User Name] → CGM/Pump, tap Delete Connections, and follow your CGM’s setup steps again from the beginning. Check each step carefully — especially sharing/follower settings and which account you log in with.

Wait for the first reading

Once the correct account is connected, SugarPixel+ replaces Starting Up with your current reading as soon as one is available.

CGM & Pumps setup