Start here: make sure your SugarPixel+ has the latest software installed. Install any update you’ve been notified about, and check your version under ≡ → General Settings → System.
- Check Quiet Hours
The bell icon in the dock will be red if Quiet Hours are currently active. Go to ≡ → Global Alert Settings → Quiet Hours to review your schedule. - Check for active snoozes
Open ≡ → Snoozer and check whether any snoozes are active. Tap Clear All Snoozes for the affected user if needed. - Check per-user alert settings
Go to ≡ → Users → [User Name] → User Alerts and confirm the relevant alert type is enabled and the threshold is set correctly. - Run a test alert
Go to ≡ → Global Alert Settings and tap Test Alert at the bottom of the menu. The test overrides Quiet Hours and snoozes — if it doesn’t fire, check that your audio, visual, and adapter settings are configured and enabled.