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If you’ve completed the steps in No Data or Hourglass Icon and still have no data, contact support and include screenshots of:
  • SugarPixel+ CGM/Pump Connections screen
  • Dexcom app Account screen showing Login section with username
  • Dexcom app Sharing screen
  • Dexcom Follow app main screen from a follower’s phone
  • Dexcom Clarity website (not app) using the same login as SugarPixel+