Start here: make sure your SugarPixel+ has the latest software installed. Install any update you’ve been notified about, and check your version under ≡ → General Settings → System.
- Check the source app
SugarPixel+ can only display readings that exist in your CGM source. Open your Dexcom Follow, LibreLinkUp, Nightscout, Gluroo, or Insiight app and confirm readings are showing there. If they’re not, resolve the issue in the source app first. - Check for an on-screen message
If SugarPixel+ is displaying a status message, note the message text and contact support — tap ≡ → Contact Support. - Re-enter your CGM connection
If your source app has readings but SugarPixel+ still isn’t showing them, your connection details may have become invalid — for example, a changed password, a removed follower, or a new phone set up differently. Go to ≡ → Users → [User Name] → CGM/Pump, tap Delete Connections, and re-enter your credentials. See the CGM Connection article for setup steps.