Skip to main content
If you’re experiencing an issue you can’t resolve, tap ≡ → Contact Support on your SugarPixel+ to reach our team directly.

​
Glucose Data and CGM

No Glucose Data Showing

SugarPixel+ is connected but not displaying readings

“No CGM Configured”

A user was added but their CGM wasn’t set up

Display Stuck on “Starting Up”

SugarPixel+ shows Starting Up after CGM setup and never changes

Dexcom: CGM Login Error

SugarPixel+ cannot log in to your Dexcom account

Dexcom: “Old Reading”

SugarPixel+ connected to Dexcom but no readings are downloading

Dexcom: Still Showing “Old Reading”? Send These Screenshots

Screenshots that help support diagnose Dexcom no-data issues

Libre LinkUp: “Old Reading”

SugarPixel+ connected to LibreLinkUp but no readings are downloading

Libre LinkUp: SugarPixel+ Displays “Accept Libre Terms”

SugarPixel+ is prompting you to accept LibreLinkUp license terms

Libre LinkUp: Still Showing “Old Reading”? Send These Screenshots

Screenshots that help support diagnose LibreLinkUp no-data issues

​
WiFi

Readings Not Updating or WiFi Not Reconnecting

Old readings, or WiFi won’t reconnect after time away

Network Selected but Won’t Connect

The network is in the list but SugarPixel+ won’t join it

Network Not Appearing in the List

Your WiFi network is missing from the scan

Enterprise Credentials Rejected

School or work WiFi won’t accept your login — including device registration

Captive Portal Sign-In Won’t Load

The hotel or café sign-in page doesn’t appear

​
Alerts

Not Alerting When Expected

SugarPixel+ didn’t alert when you expected it to

Alerting When Not Expected

SugarPixel+ alerted when you didn’t expect it to

Wireless Alert Adapter Not Working

The adapter light is off or it isn’t responding to alerts

​
Power and Battery

Battery Not Charging Properly

Battery level looks wrong or won’t reach a full charge