Start here: make sure the SugarPixel app is up to date in the App Store or Play Store, and that your SugarPixel Mini/Classic has the latest firmware installed. See Firmware Update.
- Blue — connected to SugarPixel Mini
- Green — powered on but not connected
- Orange — Guardian Mode is active
1
Check how it's plugged in
The bed shaker plugs into the USB-A port on the adapter marked Alert Device, and the supplied power cable and wall plug go into the USB-C side marked Power. A bed shaker plugged straight into a wall plug vibrates nonstop — it must go through the adapter.
2
Test the bed shaker
Plug the bed shaker directly into the wall plug for a moment. If it vibrates, the bed shaker works. Then plug it back into the adapter.
3
Confirm pairing
In the app, open Alert Settings and scroll to Wireless Alert Adapter to confirm the adapter is paired. SugarPixel Mini pairs with one adapter at a time.
4
Reset and re-pair
If it isn’t listed or still doesn’t respond, tap Unpair, unplug the adapter for 2 minutes, plug it back in, and pair it again using the 6-digit PIN on the bottom of the adapter (not the bed shaker).
5
Run a test alert
Use the Test Alert button to confirm the adapter is working.