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SugarPixel Mini/Classic connected to WiFi but can’t reach the internet. Find your scenario below.

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Was previously working

Restart your WiFi router, wait 5 minutes, then unplug and replug SugarPixel Mini/Classic. If you use a mesh network or WiFi extenders, restart all nodes. Repeat up to three times.

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Clock sync taking too long (first-time setup)

SugarPixel Mini/Classic requires a successful NTP time sync before it can operate. Try rebooting SugarPixel Mini/Classic first. If on home WiFi and it still persists, do a full internet reboot:
  1. Unplug SugarPixel Mini/Classic
  2. Unplug your modem and router
  3. Plug in the modem, wait 5 minutes
  4. Plug in the router, wait 5 minutes
  5. Plug in SugarPixel Mini/Classic

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Captive portal (hotels, cafes, public WiFi)

Public networks that require a login screen are not supported — SugarPixel Mini/Classic can’t complete the login. Use a mobile hotspot instead. See Mobile Hotspot / Public WiFi on the WiFi and Bluetooth page.

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University or college network

The guest or enterprise network may be blocking SugarPixel Mini/Classic. See University on the WiFi and Bluetooth page for device registration steps.

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No internet on your network

Your router may be working but your internet connection may be down. Test with another device on the same WiFi network.

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Firewall blocking time servers (school/work IT)

SugarPixel Mini/Classic requires NTP time sync on port 123 and HTTPS access to CGM servers. See School / Work on the WiFi and Bluetooth page for the full list of required endpoints to share with IT.