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Start here: make sure the SugarPixel app is up to date in the App Store or Play Store, and that your SugarPixel Mini/Classic has the latest firmware installed. See Firmware Update.

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Previously connected, but no longer shows

Most commonly, Disconnect wasn’t tapped after the last session. The app isn’t designed to stay connected.
  1. Unplug SugarPixel Mini/Classic
  2. Plug it back in to reboot
  3. Open the app and reconnect
Going forward, always tap Disconnect when you finish editing settings.

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Purchased before September 2022

App-compatible firmware was released in September 2022. If your SugarPixel Classic hasn’t been updated since then, update it first. To check: restart SugarPixel Classic. If the display shows “CONFIG” while booting, it’s running outdated software. Follow the SD card update instructions.

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Display shows “Run Hardware Test”

A step was skipped during initial setup. Follow all setup instructions to resolve.

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App shows “Stopped”

Bluetooth is off on your phone, the app is missing permissions, or both. Open Settings → Bluetooth and confirm it’s on, then check that all permissions for the SugarPixel app are allowed.