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Start here: make sure the SugarPixel app is up to date in the App Store or Play Store, and that your SugarPixel Mini/Classic has the latest firmware installed. See Firmware Update.
LibreLinkUp Terms and Conditions Screen
Log out of the LibreLinkUp app, log back in, and accept any license or terms prompt that appears. This must be completed before SugarPixel Mini/Classic can connect.