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Classic SugarPixel Mini doesn’t have an SD card slot — this page applies to SugarPixel Classic only.
Only follow these steps if:
  1. Your SugarPixel Classic was purchased before September 2022 and has never been updated to the mobile app–compatible version, or
  2. A WiFi issue is preventing the over-the-air update from installing (First try: reboot phone, reboot SugarPixel Classic, disable phone WiFi, and retry the update in the app.)
If you are unsure whether this applies to you, contact support before proceeding.

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What You’ll Need

  • A micro SD card
  • A computer or phone that can access the SD card
If needed, use a USB SD card reader compatible with your device.
Prefer not to do this manually? You can order a preloaded SD card that installs automatically when inserted and powered on.

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Manual Update Steps

  1. Prepare SugarPixel Classic and SD card
  2. Unplug SugarPixel Classic.
  3. Remove the SD card from the back (if previously installed).
  4. Insert the SD card into your computer.
  5. Prepare the update file
  6. Download the latest version from the SugarPixel Release Notes page.
  7. Unzip the download. You should have a file named update.bin.
  8. Copy update.bin to the SD card (not inside a folder).
  9. Eject the SD card.
Important: Do not rename the file. It must be named exactly update.bin.
  1. Install the Update
  2. Reinsert the SD card fully into SugarPixel Classic (metal contacts facing down).
  3. Plug SugarPixel Classic back into power.

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What Should Happen

  • After the boot animation, the screen should display “UPDATE”
  • When complete, you will see a success or failure message
  • SugarPixel Classic will restart automatically
If you do not see “UPDATE”:
  • Format the SD card using FAT, FAT16, or FAT32
  • Repeat the steps above
After a successful update, the screen will display: “Add WiFi” If the screen says “CONFIG”, the update did not install correctly.