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Your SugarPixel Mini/Classic will display an error when WiFi setup fails. Classic shows “Check WiFi”. Mini shows a specific message: “Wrong WiFi Password”, “WiFi Network Not Found”, or “WiFi Connection Failed”. The steps below apply to all models.
  1. Start here: restart everything
  2. Restart your WiFi router and wait 5 minutes
  3. Unplug SugarPixel Mini/Classic and plug it back in
If you use a mesh network or WiFi extenders, restart all nodes as well. If the issue continues, repeat up to three times.
  1. Check your password carefully
    • Passwords are case-sensitive — watch for auto-capitalization
    • No extra spaces at the start or end
    • Watch for look-alikes: O (oh) vs 0 (zero), l (el) vs 1 (one)
  2. Network not found or not in the list
If your network didn’t appear in the app’s list and you typed the name manually, the network may be 5 GHz only — SugarPixel Mini/Classic requires 2.4 GHz. Log in to your router settings and confirm that 2.4 GHz is enabled. If your router combines both bands under a single name, you may need to split them or use the Guest Network step below.
  1. Still not connecting? Use a Guest Network
If the basics are correct, the issue is usually a router compatibility conflict — common with dual-band (2.4/5 GHz combined) networks, mesh routers, or WiFi extenders. The most reliable fix is to connect SugarPixel Mini/Classic to a dedicated Guest Network.
  1. Log in to your router’s settings (via its mobile app or the web address printed on the router)
  2. Find Guest Network under WiFi settings and enable it
  3. If available, set it to 2.4 GHz only
  4. Give it a simple name and password (letters and numbers only)
  5. In the SugarPixel app, connect to the new network