Skip to main content
Find the message your SugarPixel Mini/Classic is showing to see what it means and what to do. Classic messages scroll across the screen in capital letters. Each title shows the SugarPixel Classic message first, then the SugarPixel Mini message.

​
WiFi

Classic((( WiFi )))
MiniConnecting to WiFi…
SugarPixel Mini/Classic is connecting to your WiFi network. No action is needed. Classic The blue lines animate outward.
ClassicADD WIFI
MiniConnect App to Setup WiFi
No WiFi name, password, or both have been entered.
  • First-time setup: follow Setup through all the setup steps.
  • Previously working: the WiFi details were removed or a factory reset was done. Repeat the WiFi setup.
ClassicCHECK WIFI
MiniWrong WiFi Password. See User Manual
MiniWiFi Network Not Found. See User Manual
MiniWiFi Connection Failed. See User Manual
Classic shows one message for every WiFi failure. Mini shows the reason.See WiFi Error Messages.
Classic((( WiFi )))
MiniConnecting to WiFi
SugarPixel Mini/Classic has connected to your WiFi network and is connecting to the internet. This normally takes a few seconds. If it stays on this screen, see WiFi in Green.
ClassicFIREWALL ISSUE. SEE USER MANUAL
MiniFailed to sync network time.
Reboot to try again.
SugarPixel Mini/Classic is connected to WiFi but couldn’t sync the time over the internet — usually because the network blocks it. See Firewall Issue.

​
CGM and Readings

ClassicADD CGM
MiniAdd CGM Login
The CGM connection is missing, or only part of it was entered, such as a username without a password. Repeat the CGM Connection setup steps for your CGM.
ClassicDOWNLD
MiniDownloading Readings…
SugarPixel Mini/Classic is downloading readings from your CGM account. This can take a few minutes after first connecting.
ClassicCGM LOGIN ERROR
MiniCGM Login Error. See User Manual
First, open Firmware Update in the app and install any available update. Then:
ClassicACCEPT LIBRE TERMS
MiniLinkup App Terms Must Be Accepted
See Libre LinkUp: Accept Libre Terms.
Classic NODATA
MiniOld Reading
12 min ago
MiniNo Readings In Account
SugarPixel Mini/Classic hasn’t been able to download a new reading for a while. Classic When following two users, only that user’s side shows the hourglass. Mini shows Old Reading with how long ago the last reading arrived, or No Readings In Account if the account you entered has never had readings synced to it.
Classic123
Mini123
The latest reading is older than the number of minutes set in Display Options. Check that your follower app has current readings.
The change from the prior reading isn’t shown because the last two readings are more than 30 minutes apart, for example after a sensor change. See Display Reference.

​
Device

Classic Night Display Mode is on. Long-press the snooze button to show your normal display for a moment. See Night Display Mode.
ClassicUPDATE
ClassicSUCCESS
ClassicFAIL
MiniUpdate Started
MiniUpdate Success
MiniUpdate Fail
A firmware update is installing. This takes a few minutes, then the screen shows success or failure and SugarPixel Mini/Classic restarts. If an update fails, try again.If the update screen shows for more than 10 minutes, see Update Did Not Start or Complete.
MiniCreating backup. Do not unplug!
Mini This shows in small text in the bottom-left corner while SugarPixel Mini saves a backup copy of its firmware. Leave it plugged in until the message goes away.
ClassicRUN HARDWARE TEST
MiniRUN HARDWARE TEST
Long-press the snooze button and release it when the screen shows Testing. See Re-Running the Hardware Test.
Classic123456
Mini123456
Enter the 6-digit code shown on SugarPixel Mini/Classic when the app asks for it. See App Will Not Connect.
ClassicRESET:5
MiniReset in 5 seconds
The reset button is being held. Release it before the countdown ends to cancel. When the countdown finishes, all settings are cleared. See Factory Reset.
ClassicBUTTON PRESS ERROR CONTACT SUPPORT
MiniBUTTON PRESS ERROR CONTACT SUPPORT
The snooze button has been pressed for several minutes and may be stuck. Contact support.