WiFi
WiFi Error Messages
SugarPixel Mini/Classic shows a WiFi error on screen — common causes and fixes
WiFi in Green
Connected to WiFi but can’t reach the internet — a reboot usually resolves it
Firewall Issue
WiFi connected but no internet access — common causes and fixes by scenario
Delayed Readings on Mesh Networks or WiFi Extenders
Follower app shows readings but SugarPixel Mini/Classic is delayed — usually a mesh network issue
App and Bluetooth
App Will Not Connect (Bluetooth)
Step-by-step fixes when the app can’t find or pair with your SugarPixel Mini/Classic
Asked to Pair Every Time
Your phone asks for the pairing code every time you connect
SugarPixel Mini/Classic Not Shown in the App
Device isn’t appearing in the app — common causes and how to fix each one
CGM Connection
Dexcom: CGM Login Error
SugarPixel Mini/Classic cannot log in to your Dexcom account
Dexcom: No Data or Hourglass Icon
SugarPixel Mini/Classic connected to Dexcom but no readings are downloading
Dexcom: Still No Data? Send These Screenshots
Screenshots that help support diagnose Dexcom no-data issues
Libre LinkUp: No Data or Hourglass Icon
SugarPixel Mini/Classic connected to LibreLinkUp but no readings are downloading
Libre LinkUp: SugarPixel Mini/Classic Displays “Accept Libre Terms”
SugarPixel Mini/Classic is prompting you to accept LibreLinkUp license terms
Libre LinkUp: Still No Data? Send These Screenshots
Screenshots that help support diagnose LibreLinkUp no-data issues
Hardware and Firmware
Re-Running the Hardware Test
Run the display, speaker, and vibration puck test again
Update Did Not Start or Complete
Firmware update stalled or didn’t install — steps to retry successfully
Manual SD Card Update (Classic)
SugarPixel Classic only — for devices purchased before September 2022 or when an OTA update won’t install